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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very quiet and out of the way of road noise and activities.
Business response:
Thank you for writing about your experience at Extended Stay America. We are glad to know how much our calm atmosphere helped in making your stay a relaxing one and that you returned well-rested. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
I am always going to this location because of its staff and cleanliness but this time around the hotel had a weird smell and so did my room not clean but chemical
Business response:
Thank you for your loyalty to our brand. We are glad you liked our staff and had an overall pleasant stay. However, we are sorry for the cleanliness issue you encountered and regret the inconvenience it caused. Your concerns will be shared with the appropriate team to ensure a better experience going forward. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Mediocre hotel The location is great and the customer service is exceptional, however, the rooms were disappointing. The carpets were filthy and stained. Pillow cases had stains. You have to request everything from kitchen items to blow dryer which was a huge inconvenience. I guess it’s fine for one night or if you’re trying to stick to a certain budget, but I won’t be staying here again.
Business response:
Thanks for reviewing your stay. We are glad to read you liked our service and that our location was perfect for your needs. However, we are sorry your room fell short of your expectations. We have checks and balances in place to double inspect every suite before a guest checks in or returns back to their suite. We are redoubling our efforts to make sure we adhere to these procedures. We also regret that you were unhappy with our hotel policy. To ensure the cleanliness of kitchenware and other in-room amenities upon check-in,... read more
The door key wouldn’t work on several trips back to the room GFI switch in kitchen for the coffee pot one wall plug hanging out of the wall
Business response:
Thank you for choosing us. We delighted to know you had a pleasant stay with us that our offerings were to your satisfaction. However, we regret the inconvenience you had concerning the key card and the maintenance issue. Your feedback is shared with the appropriate teams for review and action. It was a pleasure to have you as a guest at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,182 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.