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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I am always going to this location because of its staff and cleanliness but this time around the hotel had a weird smell and so did my room not clean but chemical
Business response:
Thank you for your loyalty to our brand. We are glad you liked our staff and had an overall pleasant stay. However, we are sorry for the cleanliness issue you encountered and regret the inconvenience it caused. Your concerns will be shared with the appropriate team to ensure a better experience going forward. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Mediocre hotel The location is great and the customer service is exceptional, however, the rooms were disappointing. The carpets were filthy and stained. Pillow cases had stains. You have to request everything from kitchen items to blow dryer which was a huge inconvenience. I guess it’s fine for one night or if you’re trying to stick to a certain budget, but I won’t be staying here again.
Business response:
Thanks for reviewing your stay. We are glad to read you liked our service and that our location was perfect for your needs. However, we are sorry your room fell short of your expectations. We have checks and balances in place to double inspect every suite before a guest checks in or returns back to their suite. We are redoubling our efforts to make sure we adhere to these procedures. We also regret that you were unhappy with our hotel policy. To ensure the cleanliness of kitchenware and other in-room amenities upon check-in,... read more
The door key wouldn’t work on several trips back to the room GFI switch in kitchen for the coffee pot one wall plug hanging out of the wall
Business response:
Thank you for choosing us. We delighted to know you had a pleasant stay with us that our offerings were to your satisfaction. However, we regret the inconvenience you had concerning the key card and the maintenance issue. Your feedback is shared with the appropriate teams for review and action. It was a pleasure to have you as a guest at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
I was not able to access my email on my Kindle. I had just used it in Albuquerque the previous 4 days, as well as several places in Europe, and the U.S. over the past year. When I got home it came right up without a problem. It is something about their wifi access.
Business response:
Thank you for being loyal to Extended Stay America. We are glad to know you had a nice time with us and we look forward to seeing you again soon. Sincerely, Hotel Management
Refrigerater was leaking water and not cooling my food. Staff was willing to relocate me to another room but I felt it was not necessary. Staff was very graceful and accomodating. Thank you Torrey
Business response:
Thank you for choosing to stay at Extended Stay America. We are happy to know you liked our courteous associates, but we are sorry for the issues you had with the refrigerator in your room. We have addressed your concerns with the staff, and we have taken corrective actions so this does not happen again. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Service was terrible. My room was not cleaned the cabinets had half full beer bottles. We called to ask for our room to be serviced the response we were given was “we don’t clean rooms daily there will be a charge.”
Business response:
Francine, thank you for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the appropriate teams, and we will take the appropriate steps to prevent these problems from happening again. hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,167 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.