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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
compressor on refrigerator very noisy refrigerator doors were on backwards bathroom fan was on same circuit as light and very noisy air conditioner sounded like a jet starting up when coming on
Business response:
Robert, thank you for your review of your recent stay. We are sorry for the problems you encountered in your suite. We will share your feedback with our maintenance team for review and action. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Extended stay review It was an extended stay with micro , electric stove, NO OVEN. ALL dishes and utensils provided. The coffee maker sparked out while i was turning off. They gave me another that leaked out on counter. I believe its over priced calling itself an extended stay. Even with the discount i get.
Business response:
Michael, thank you for your review of your recent visit. We are glad you had an overall pleasant stay, and you liked having a kitchen in your suite. However, we are sorry for the maintenance issues you encountered. Your feedback will be shared with the appropriate team for review and action. We also regret you did not found us to be a fair value. We appreciate your business and hope you will consider a second visit. Sincerely, Hotel Management
I liked that it was near my destination and very open and welcoming.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know your stay with us was an enjoyable one and that our ideal location worked well for your needs. It was a pleasure hosting you, and we hope to see you soon! Sincerely, Hotel Management
The lobby was extremely dirty when we checked in. It was slightly rainy when we checked in so I wasn't concerned, but when I checked out two days later the same trash was on the floor from two days prior. The front doors were disgusting with finger/hand prints. The trash can out front was over flowing. The elevator looked as if it had never been cleaned. Check in was easy with friendly staff. The room was fresh and clean unlike the lobby.
Business response:
Thank you for the feedback We are glad to read you liked the cleanliness of your room and the service provided by our staff. However, we are sorry that you experienced some housekeeping service issues during your stay. We are working with my staff to identify where we fell short to keep this from happening again. Thank you for bringing this to our attention. We hope that you will come back soon so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,199 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.