Extended Stay America - Albuquerque - Rio Rancho

Business response:

Nicole, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our great location and our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management 

Business response:

Ryan, thank you for your review. We regret we missed meeting some of your expectations and are sorry to read we only had limited channel selections to offer this time. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you also for being our guest, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. It’s a pleasure to know you liked our well-maintained, spacious suite and were impressed with our cordial associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jean, thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. Kindly note, in-room amenities and other items such as toiletries are available and complimentary at the front desk. On behalf of everyone here, we invite you to revisit us for a better... read more