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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient location. Nice stay with the exception that, this being a non-smoking building, one should not be subjected to smelling cigarette smoke within their room. This is the second time I have stayed here within a couple of weeks that this has been an issue. It's otherwise a nice location--close to shopping and dining, quiet, and seems safe.
Business response:
Thank you for returning back to Extended Stay America. We are glad to know you were impressed with our great location and that you had a nice stay. However, we regret the smoke odor you encountered. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Thank you again, and we look forward to your next visit. Sincerely, Hotel Management
The place was dark and had a musty smell, it smelled like dirty shocks or feet on the second floor. Heater and cooler stayed on low. No one at front desk, when there was someone there they were very nice.
Business response:
We sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Great stay. Great location. Quiet and clean. Close to shopping and dining. Staff provides excellent service.
Business response:
Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed our great location and the excellent service provided by our staff. Thank you again for being our guest. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Did not have room that was reserved had to downgrade, no ice availability
Business response:
Thank you for being our guest. Although you had an overall pleasant time, we sincerely apologize for the reservation issue you encountered at the time of check-in. Your feedback has been shared with the concerned team to ensure we step up our game and deliver better service moving forward. We hope you will give us a chance to provide you with a better experience. Sincerely, Hotel Management
Todo fue muy bonito
Business response:
Edgardo, we appreciate you taking the time to share your review online. It was a pleasure knowing everything went well during your visit and that we could meet your expectations for an excellent stay. Your business is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management
Stay-again convenience and value Great location for our visit. Convenient access to freeways, restaurants, etc. Excellent rate.
Business response:
Eddie, thank you for sharing your feedback online. We are delighted to know you were impressed with our location close to many interesting places and eateries and that we were able to meet your expectations at a great price. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
David, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
I like that it was easy to find with Google maps. It was a nice quiet room, even though we had people partying next door. Morning coffee was nice and strong. We had a good night. I would recommend staying. I was skeptical about some of the reviews and we had a good experience.
Business response:
We appreciate you taking the time to post your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Your recommendation is highly valued, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,167 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.