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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Melanie, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
It was nice friendly staff but could be cleaner for the price. Also carpet had stains.
Business response:
Thank you for choosing Extended Stay America and for being our guest. We are thrilled to know we met most of your expectations and you had a great stay. We value your feedback and look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Go stay at the Hilton down the road. Trash at entry in never cleaned up. Rooms are supposed to have stocked kitchens, there was nothing. So pack your own utensils, dishes, pots and pans. Breakfast is a joke. no water pressure in bathroom. Sink did not drain properly. Hallways stunk.
Business response:
We were disheartened to read your review. Please accept our sincere apologies for the problems you encountered, and we will take immediate action to prevent the issues you mentioned from happening again. Also, the kitchenware of your room was available and complimentary at the front desk. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
The staff was truly friendly. The rooms were clean.
Business response:
Thank you for your review. We're glad to know you were pleased with the service you received from our associates and that you liked your well-kept room. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Chevy, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Great stay Room was very clean and very comfortable more than what i expected. Michaela the front desk receptionist was very friendly, great attitude..location was awesome quiet and safe area.. Will definitely book a room at this hotel..
Business response:
Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to know you liked our clean rooms and the service you received from Michaela. She will be pleased to hear her efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit our area. Sincerely, Hotel Management
The day time manager was very rude as I confronted her about the hotel charging my card 3 times for one stay.
Business response:
Thank you for choosing to stay at our hotel. We are extremely concerned to read your comments and apologize that one of our associates was rude to you. Appropriate action has been taken to ensure this is not repeated. Also, if your query regarding charges is unresolved yet, we welcome you to reach out to our front desk as they will be happy to assist you. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,167 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.