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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is convenient to what we need to do in Albuquerque when we come to visit.
Business response:
Thank you for the wonderful feedback of Extended Stay America. It’s nice to read our location worked well for your needs and that you had a great stay. We loved having you as our guest and we hope to see you in the near future. Sincerely, Hotel Management
Good location. Great stay with the exception that--as happened the last time I stayed there a week prior, I had the strong odor of cigarette smoke coming through the vent in the bathroom.The last time this happened, they checked everywhere and were unable to locate its source. In addition, not that this is an issue in and of itself, but the last night of my stay, I also had to smell the odor of marijuana late in the evening coming through the bathroom vent. As this is supposed to be a non-smoking building, it's rather annoyi... read more
Business response:
Dear Guest, thank you for staying with us and for sharing your kind feedback. We are so happy overall you loved our hotel and found our location spot on. We do, however, apologize for the smell of smoke you experienced throughout your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your feedback and we hope you will... read more
No pool. Complimentary breakfast is not a real breakfast. Nice view of the Sandias. Good price.
Business response:
Thank you for taking the time to share your feedback. We are happy to read you liked our location and found us to be a good value. However, we are sorry you were unhappy with our grab-and-go breakfast offerings. Your feedback has been shared with our brand leaders to determine new choices. Thanks again, and we hope to see you back in the future. Sincerely, Hotel Management
The location and the price was good for what we needed. The hotel staff was very friendly and helpful. The halls leading to the rooms smell like vomit, and the room wasn’t as clean as they should be, due to the shower being full of someone else’s hair.
Business response:
Thank you for being our guest. We are pleased to know you liked our location and that you also appreciated our associates. However, we are sorry for the cleanliness issue you encountered in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Thanks again, and we look forward to your next visit so that we can make it up to ... read more
Convenient location. Nice stay with the exception that, this being a non-smoking building, one should not be subjected to smelling cigarette smoke within their room. This is the second time I have stayed here within a couple of weeks that this has been an issue. It's otherwise a nice location--close to shopping and dining, quiet, and seems safe.
Business response:
Thank you for returning back to Extended Stay America. We are glad to know you were impressed with our great location and that you had a nice stay. However, we regret the smoke odor you encountered. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Thank you again, and we look forward to your next visit. Sincerely, Hotel Management
The place was dark and had a musty smell, it smelled like dirty shocks or feet on the second floor. Heater and cooler stayed on low. No one at front desk, when there was someone there they were very nice.
Business response:
We sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Great stay. Great location. Quiet and clean. Close to shopping and dining. Staff provides excellent service.
Business response:
Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed our great location and the excellent service provided by our staff. Thank you again for being our guest. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Did not have room that was reserved had to downgrade, no ice availability
Business response:
Thank you for being our guest. Although you had an overall pleasant time, we sincerely apologize for the reservation issue you encountered at the time of check-in. Your feedback has been shared with the concerned team to ensure we step up our game and deliver better service moving forward. We hope you will give us a chance to provide you with a better experience. Sincerely, Hotel Management
Todo fue muy bonito
Business response:
Edgardo, we appreciate you taking the time to share your review online. It was a pleasure knowing everything went well during your visit and that we could meet your expectations for an excellent stay. Your business is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,200 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.