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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well for as much as you pay they don’t even supply the room with a hair dryer!!! Geesh!! The fridge has so cold that it froze the stuff we had in it. And we left a day early so lost money leaving early. Over all it was just ok. We had somewhere to sleep and that’s about all I can say!!
Business response:
Thank you for being our guest and sharing your review. We are sorry for the maintenance issue which impacted your stay. Your feedback for the refrigerator is shared with the concerned team to do the necessary repairs. Kindly note, our guests often bring their personal items, so that's why our hair dryers and other toiletries are available upon request at the front desk and complimentary. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
Chevy, thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Staff was friendly, room was clean, laundry expensive, breakfast a joke, with ghastly coffee, rooms need repairs to door, walls, plumbing. Walls were thin, refrigerator noisy.
Business response:
Thank you for being our guest. Although you were impressed with our courteous associates, we are sorry for the issues you encountered. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for sharing your gracious rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
It was easy checkin and the rooms were clean. I love the fact that thete were so many restaurants to choose from.
Business response:
Thank you for your kind review. We are pleased to know you liked the comfort of your well-appointed room and that you were impressed with our convenient location close to many restaurants and other spots of interest. Your review is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management
The location. Its convenient for family to come stay and visit
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you found our location ideal for your needs. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The front desk staff is awesome, friendly and helpful. The hotel is filthy in the rooms and the common areas. If this place were clean if would ve perfect. But it is in need of a major cleaning.
Business response:
Thank you for being our guest. Although you were impressed with our courteous associates, we are disappointed to see that your feedback referenced the description of our hotel as "filthy." Our promise to our guest includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give u... read more
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,167 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.