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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Requested non special needs room but got one. No others available. Heavy dmoking at entrance to facility. Inadequate morning buffet. Carpeting in room soiled and refrigerator fan made noise.
Business response:
Thank you choosing us. We are sorry we were unbale to accommodate you in the room of your choice and the inconvenience we caused to you. Please know your feedback has been shared with the concerned teams in an effort to prevent the issues you mentioned from happening again. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management
Clean. And I appreciate clean.
Business response:
We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. Our housekeeping team does a great job of caring for our suites, so we are thrilled to share your kind comments with them. Thank you again for giving us the opportunity to serve you, and we hope to provide you with another comfortable stay in the future. Sincerely, Hotel Management
The mall and other departments were close by. Very nice property. Welcoming services.
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad to know how pleased you were with our location and that you liked the service provided by our staff. It was a pleasure having you as our guest, and we look forward to welcoming you again soon! Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, Hotel Management
Convenient Location Great stay. Quiet and comfortable. Close to shopping center.
Business response:
Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
The property is convenient to what we need to do in Albuquerque when we come to visit.
Business response:
Thank you for the wonderful feedback of Extended Stay America. It’s nice to read our location worked well for your needs and that you had a great stay. We loved having you as our guest and we hope to see you in the near future. Sincerely, Hotel Management
Good location. Great stay with the exception that--as happened the last time I stayed there a week prior, I had the strong odor of cigarette smoke coming through the vent in the bathroom.The last time this happened, they checked everywhere and were unable to locate its source. In addition, not that this is an issue in and of itself, but the last night of my stay, I also had to smell the odor of marijuana late in the evening coming through the bathroom vent. As this is supposed to be a non-smoking building, it's rather annoyi... read more
Business response:
Dear Guest, thank you for staying with us and for sharing your kind feedback. We are so happy overall you loved our hotel and found our location spot on. We do, however, apologize for the smell of smoke you experienced throughout your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your feedback and we hope you will... read more
No pool. Complimentary breakfast is not a real breakfast. Nice view of the Sandias. Good price.
Business response:
Thank you for taking the time to share your feedback. We are happy to read you liked our location and found us to be a good value. However, we are sorry you were unhappy with our grab-and-go breakfast offerings. Your feedback has been shared with our brand leaders to determine new choices. Thanks again, and we hope to see you back in the future. Sincerely, Hotel Management
The location and the price was good for what we needed. The hotel staff was very friendly and helpful. The halls leading to the rooms smell like vomit, and the room wasn’t as clean as they should be, due to the shower being full of someone else’s hair.
Business response:
Thank you for being our guest. We are pleased to know you liked our location and that you also appreciated our associates. However, we are sorry for the cleanliness issue you encountered in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Thanks again, and we look forward to your next visit so that we can make it up to ... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,167 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.