Extended Stay America - Albuquerque - Rio Rancho

Business response:

All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We're glad to know you were pleased with the service you received from our associates and that you liked your well-kept room. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Chevy, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to know you liked our clean rooms and the service you received from Michaela. She will be pleased to hear her efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit our area. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. We are extremely concerned to read your comments and apologize that one of our associates was rude to you. Appropriate action has been taken to ensure this is not repeated. Also, if your query regarding charges is unresolved yet, we welcome you to reach out to our front desk as they will be happy to assist you. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Hotel Management 

Business response:

Thank you choosing us. We are sorry we were unbale to accommodate you in the room of your choice and the inconvenience we caused to you. Please know your feedback has been shared with the concerned teams in an effort to prevent the issues you mentioned from happening again. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management 

Business response:

We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. Our housekeeping team does a great job of caring for our suites, so we are thrilled to share your kind comments with them. Thank you again for giving us the opportunity to serve you, and we hope to provide you with another comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are glad to know how pleased you were with our location and that you liked the service provided by our staff. It was a pleasure having you as our guest, and we look forward to welcoming you again soon! Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, Hotel Management