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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great place to stay off the main path. affordable, clean, quiet. Super friendly staff. only complaint would be have to pay extra my for faster internet that still isn't that fast ~5 mbps (.5mbps free)
Business response:
Brian, it was our pleasure hosting you at Extended Stay America - Albuquerque - Rio Rancho. We are glad to read you not only loved our well-kept property and courteous associates but also found us to be a great value. Your feedback is of utmost value to us as it will help us to improve. Thanks for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Business response:
Gabrielle, thank you for sharing your kind rating. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Albuquerque - Rio Rancho. Sincerely, General Manager
Ify stay... The cleanliness was a thumbs down for me. The area was the bathroom floor was still dirty as if it hadn't been mopped for days. I accidentally spilled water on floor went to clean up with white towel and to my surprise towel was black. Oh and the microwave was not quite to cleanliness either. There was still grease spots on inside door of microwave. Those were only the two complaints other than that comfyness of bed was good and room temp was awesome!
Business response:
Toniya, it was our pleasure having you as our guest at Extended Stay America - Albuquerque - Rio Rancho. We are happy to know you had an overall nice stay and loved the comfort of our beds. However, we sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience caused. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. We hope to have the opportunit... read more
Great Everything was clean, staff were friendly. Only issue I can think as not quit positive is the bed was rock hard, but truly still rate it a 5
Business response:
Cynthia, thank you for your kind comments about Extended Stay America - Albuquerque - Rio Rancho. We are overwhelmed to read you were impressed with every aspect of our hotel and had a wonderful stay. We look forward to welcoming you again whenever you are back in this area. Sincerely, General Manager
good the hotel was just fine. just know it is as it says extended stay, for long term stay. they do not service your room daily, which we were unaware of. the room was comfortable. they do need better pillows.
Business response:
Melanie, thank you for being our guest at Extended Stay America - Albuquerque - Rio Rancho and fro sharing your feedback. We are happy to know your overall stay was good and that you liked your hotel. That being said, I am sorry our front desk was not informative to your regarding our housekeeping policy at the time of check-in. We also appreciate your observation and hope you will choose us again the next time you are in this area. Sincerely, General Manager
Pretty good Busy area just off the freeway. Got in late and the clerk was very helpful. The room was clean and fresh. We slept well, but could hear trains in the distance.
Business response:
Thank you for being our guest at Extended Stay America - Albuquerque - Rio Rancho. We are delighted to know you enjoyed your time with us and that you were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Business response:
Joseph, it was a pleasure having you as our guest at Extended Stay America - Albuquerque - Rio Rancho. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating, and we look forward to your return visit. Sincerely, General Manager
2.5 stars. Difficult to find location. Drove around area, even with GPS instructions. All the amenities (blow dryer, dishes) were not available. Unless you go to desk and ask. Very inconvenient. Thin walls. Can hear everyone's business.
Business response:
Lesley, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations and for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. We re... read more
The entire staff from the front desk to the maid service was outstanding!
Business response:
Thank you for posting such a wonderful review of Extended Stay America - Albuquerque - Rio Rancho. We are delighted to read you had an excellent experience and that our associates thoroughly impressed you with their outstanding service. I’ll be sure to share your compliments with them. Thanks again for your business, and we would love to welcome you back the next time you are in the area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,167 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.