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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We Will Stay Again!!! Had a Great Stay
Business response:
Thanks for the awesome feedback. We are delighted to know all went great during your stay and that you were satisfied with all that we have to offer. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Wonky WiFi I’ve stayed at this location twice now, since I enjoy the location and great price. I would rate this place with 5 stars, except for the fact that the breakfast offered could use some help and, most of all, they boast that they offer free WiFi.. the free version is HORRIBLE! It’s useless! You then need to pay $5 per day for better WiFi signal. This one item has me debating a return trip to this location..
Business response:
Rachel, thank you for returning to Extended Stay America. We are happy to know our location was ideal for your needs and that you were impressed with our good value we offer. That being said, we are sorry you were not happy with some of our offerings and have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope you will choose us again the next time you are in this area. Sincerely, Hotel Management
Front desk staff was friendly. Room was clean. Quiet location, away from major traffic
Business response:
Thank you for sharing a wonderful review of Extended Stay America. We are glad to know you were impressed not only with your well-appointed room and our convenient location, but also with the courteous service provided by our associates. We hope you will choose us again whenever your travels bring you back here. Sincerely, Hotel Management
Nice , quiet and clean. It was centrally located and safe and secure.
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you liked our well-kept property and convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Everything was perfect and comfortable , will definit come again, only thing wrong was the tv was analog with an HD tv
Business response:
Thanks for making Extended Stay America a part of your travel plans. We are glad to know your stay with us was enjoyable with us. It was a pleasure hosting you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
Spo happy nice and clean
Business response:
Many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Needed a room for early hospital visit at Pres. Nice hotel. A little aged but not bad. Room was large with kitchen. Beds were ok. Could use a facelift in the room. Price ad for $58. But that is one person one bed. I paid $84 including taxes. Still not too bad for the area.
Business response:
Janet, thank you for being our guest at Extended Stay America. We are pleased you were overall satisfied with your stay and that you liked the kitchenette in your room. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
I think I prefer the other hotel off of main road, Location of hotel was hard to find, front desk clerk wasn't friendly at the hotel. Was assigned room w/ drape partly hanging. No dishes in room when hotel is advertised with kitchenette. No breakfast.
Business response:
Louise, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincere... read more
I paid for and asked for one room with Queen bed and when I arrived, the person behind the desk said we have a room with 2 beds reserved for you. I said well thats not what I reserved and he said well we don't have a room at the moment with one Queen bed. He said when I made the reservation they didn't have what I wanted and didn't want to tell me so they set the reservation anyways. This statement can not be true cause my friend reserved her room at least 6 hours later then I did and reserved one room with one Queen bed, gu... read more
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit and that our location was perfect for your visit. However, we are sorry for the issues you had while being here and regret the inconvenience it caused. Your concerns have been shared with our team, and we will work to ensure this was an isolated event. We hope you will give us a chance to make a better impression on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 3.2 star rating with 2,112 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.