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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
good the hotel was just fine. just know it is as it says extended stay, for long term stay. they do not service your room daily, which we were unaware of. the room was comfortable. they do need better pillows.
Business response:
Melanie, thank you for being our guest at Extended Stay America - Albuquerque - Rio Rancho and fro sharing your feedback. We are happy to know your overall stay was good and that you liked your hotel. That being said, I am sorry our front desk was not informative to your regarding our housekeeping policy at the time of check-in. We also appreciate your observation and hope you will choose us again the next time you are in this area. Sincerely, General Manager
Pretty good Busy area just off the freeway. Got in late and the clerk was very helpful. The room was clean and fresh. We slept well, but could hear trains in the distance.
Business response:
Thank you for being our guest at Extended Stay America - Albuquerque - Rio Rancho. We are delighted to know you enjoyed your time with us and that you were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Business response:
Joseph, it was a pleasure having you as our guest at Extended Stay America - Albuquerque - Rio Rancho. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating, and we look forward to your return visit. Sincerely, General Manager
2.5 stars. Difficult to find location. Drove around area, even with GPS instructions. All the amenities (blow dryer, dishes) were not available. Unless you go to desk and ask. Very inconvenient. Thin walls. Can hear everyone's business.
Business response:
Lesley, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations and for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. We re... read more
The entire staff from the front desk to the maid service was outstanding!
Business response:
Thank you for posting such a wonderful review of Extended Stay America - Albuquerque - Rio Rancho. We are delighted to read you had an excellent experience and that our associates thoroughly impressed you with their outstanding service. I’ll be sure to share your compliments with them. Thanks again for your business, and we would love to welcome you back the next time you are in the area. Sincerely, General Manager
Business response:
Patrick, it was a pleasure having you as our guest at Extended Stay America - Albuquerque - Rio Rancho. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your nice rating. We look forward to your return visit. Sincerely, General Manager
Nice hotel 2 70ish ladies stayed for 2 nites. Front desk help totally unhelpful. Young man on duty on weekend spent more time outside than in!
Business response:
Thank you for choosing to stay at Extended Stay America - Albuquerque - Rio Rancho. We are pleased your overall stay was good, but I am sorry our front desk staff was not very helpful to you. I have shared your concerns with them to ensure no future guest experiences the same. We hope you will give us another chance to serve you better on your future visit. Sincerely, General Manager
Excellent Stay, Clean Room and Super Nice Staff! Great stay! Very clean and the service was wonderful!
Business response:
Mary, thank you for choosing Extended Stay America - Albuquerque - Rio Rancho. It's always rewarding to know when a guest loves our hotel as much as we do! We are happy you enjoyed your stay, especially your room and our friendly staff. We appreciate your business and hope to see you again soon. Sincerely, General Manager
Very Nice! Hotel was clean; staff was helpful and pleasant to interact with. The room was large and comfortable. The only thing that was a bother, we had a kitchen in the room, but there were no coffee pot, dishes, pans, silverware or cups, nothing. It was completely empty. It would have been nice to have those things in a room with a kitchen.
Business response:
Thank you for being our guest at Extended Stay America - Albuquerque - Rio Rancho. We are happy you liked our staff and your room, but after reading your comments about the dishware not in the kitchen, it seems we must have missed an important communication at the check-in. To ensure cleanliness of kitchenware, brand standards require us to keep them at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was ... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,182 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.