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Extended Stay America - Albuquerque - Rio Rancho
- Other
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2608 The American Road Northwest, American Rd NW, Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I think I prefer the other hotel off of main road, Location of hotel was hard to find, front desk clerk wasn't friendly at the hotel. Was assigned room w/ drape partly hanging. No dishes in room when hotel is advertised with kitchenette. No breakfast.
Business response:
Louise, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincere... read more
I paid for and asked for one room with Queen bed and when I arrived, the person behind the desk said we have a room with 2 beds reserved for you. I said well thats not what I reserved and he said well we don't have a room at the moment with one Queen bed. He said when I made the reservation they didn't have what I wanted and didn't want to tell me so they set the reservation anyways. This statement can not be true cause my friend reserved her room at least 6 hours later then I did and reserved one room with one Queen bed, gu... read more
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit and that our location was perfect for your visit. However, we are sorry for the issues you had while being here and regret the inconvenience it caused. Your concerns have been shared with our team, and we will work to ensure this was an isolated event. We hope you will give us a chance to make a better impression on a future visit. Sincerely, Hotel Management
Nice place to stay Room could've been cleaner but overall stay was good. Staff was friendly and courteous.
Business response:
Shawn, thanks for being our guest at Extended Stay America. We are delighted to read you had a comfortable stay and liked our attentive service. Your feedback will be shared with our housekeeping team. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Business response:
Many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
I was surprised that they did not have hair dryers in the room and when I asked for one from the desk, it took over a day for them to have one. It has been so many years that every motel I have used has furnished hairdryers that I no longer take one along.
Business response:
Linda, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Great hotel for price Place was convenient and price was awesome. Clean and great friendly staff
Business response:
Elizabeth, thanks for including Extended Stay America in your travel plans. We are thrilled to know all went great during your stay and that you were very much impressed with the great value we offer. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Convenient Location I stayed two nights while on business in Rio Rancho. While the location may seem a bit out of the way, it's actually very conveniently located to shopping, restaurants and business in Rio Rancho and the Cottonwood area. I stayed here many years ago and the hotel has definitely been upgraded since then. It's very clean, has a kitchenette and was comfortable. It is also a very safe location, important because I frequently travel solo.
Business response:
Thank you for returning to Extended Stay America. We are pleased to read our location was ideal for your needs and that you liked our fully-equipped kitchenette. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for sharing your wonderful rating. It was a pleasure hosting you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho
How is Extended Stay America - Albuquerque - Rio Rancho rated?
Extended Stay America - Albuquerque - Rio Rancho has a 4.2 star rating with 1,182 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho open?
Extended Stay America - Albuquerque - Rio Rancho is open now. It will close tomorrow at 12:00 a.m.