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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
great access to where we needed to go
Business response:
Dear Linda ,Thank you for taking the time to complete a review for our hotel. We use this information to ensure all guest and guest to come have the best experience . Thank you again and hope to see you back very soon.
It was lit. Super easy and fast.
Business response:
Dear Austin, Thank you for the fantastic rating and the great comments about your stay at Extended Stay America. We appreciate the wonderful review. Our entire team strives to deliver exceptional service every time, providing you with a memorable stay. Your positive comments motivate us to keep up the hard work. Looking forward to hosting you again the next time you are in the area.Sincerely,Hotel Management
Business response:
Dear Candace ,Thank you for taking the time to complete a review for our hotel. We use this information to ensure all guest and guest to come have the best experience . Thank you again and hope to see you back very soon.
Business response:
Dear Senobia ,Thank you for taking the time to complete a review for our hotel. We use this information to ensure all guest and guest to come have the best experience . Thank you again and hope to see you back very soon.
Business response:
Dear Anonymous ,Thank you for taking the time to complete a review for our hotel. We use this information to ensure all guest and guest to come have the best experience . Thank you again and hope to see you back very soon.
Find out all information before reserving room. Room was decent, staff was nice, but could have been more informational about use of their kitchenette items, which were not provided in the unit, you had to get from front desk. Found out after purchasing items from local store, including a coffee pot. Everything had to be picked up at front desk by leaser, bedding, extra towels, toilet paper and any other necessities. A lot of money to payout, when you do the work yourself.
Business response:
Belinda, thank you for your honest evaluation. We are glad you were pleased with the service our associates delivered and that you had a pleasant stay overall. However, we apologize for the inconvenience you experienced regarding the kitchenware policy. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Bring kitchen stuff! Full kitchen but bring pans if you can and coffee filters and coffee! I wish I would have known the kitchen wasn’t stocked with utensils but if you know that beforehand you’re good to go!
Business response:
April, thank you for choosing Extended Stay America and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Hotel blames Expedia... Expedia blames hotel. I stayed here during Covid-understood pool unavailable. Same poctures of great outdoor pool from 3 years ago but apparently the pool never reopened and staff says will not ever reopen. I booked this place on the pool pictures!! I asked for a refund to go to a motel WITH an open pool and was told i had already paid thru Expedia so i could not! Someone take responsibility and UPDATE your photos!!
Business response:
Dear Cathy, We apologize for the inconvenience you experienced regarding the pool availability and the discrepancy in our online photos. We understand your frustration and regret any miscommunication. While the pool remained closed due to Covid restrictions, we acknowledge the need for accurate information. We're working to update our images and improve communication with booking platforms. We deeply value your feedback and apologize for any confusion. Regarding refund, If you made a reservation through a third-party, prepai... read more
Did not like the $200 deposit required. Room smelled of urine. No Kleenex. No blanket for sofa bed. Sheets looked dirty. No breakfast.
Business response:
Belinda, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the inconvenience you experienced due to the mistakes made when servicing your guest room. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We are also sorry if you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover i... read more
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,069 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.