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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The girl at the front desk was overwhelmed by phone calls and training a new employee. It was like close to thirty minutes to register me in. I needed to hurry because i needed to be somewhere else and i was on their time. I ended up not being able to meet this friends because they left. I asked for two sets of plates, spoons and forks and cups. The new girl took a lo g time until i had to say something.
Business response:
Thank you for your stay and comments. Please accept our apologies for the less than positive experience with our front desk associates. We have shared your comments with our team to ensure we meet the high standards you should expect from us every single stay. Thanks again for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Not Welcoming. I have stayed at many extended stay but this was my first not so pleasing experience.My sister and I were exactly 56 minutes early for check in and were told we will be charged $25 for early checked in. We waited till 3 pm and we were put on the 3rd floor at the very last room. The elevator was old and keeps getting stuck. The room was small and dirty with hair all over the pillow, plastic cups with drinks next to the bed,no hanger in the coat closet,and all other basic amenities were missing. We complained a... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
The room was clean and the hospitality was good. The only thing was the hair dryer was outdated and turned off and would not turn back on. I would stay again.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased your stay with us was enjoyable and that you were impressed with your clean room. That being said, we are sorry we missed meeting some of your expectations and have shared your concern with our maintenance team to ensure a quick review. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
The over all condition of the hotel was in excellent shape. Very clean. I like the fact that it's a non smoking facility. How every the bathroom in the room I had had not been cleaned. There were hairs stuck to the walls of the shower and the toilet was filthy
Business response:
Chris, thanks for choosing Extended Stay America for your stay. We are pleased to know your overall stay with us was good and that you liked our hotel. We have shared your concern regarding the cleanliness of your bathroom with our housekeeping team to ensure this does not happen again. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Good place to sleep. Good although non-smoking room smelled like smoke. Also breakfast isn't anything to write home about. More like a snack bar with coffee. But otherwise great stay, friendly staff.
Business response:
Jami, thank you for being our guest at Extended Stay America. We are pleased you were overall satisfied with your stay with us. That being said, we are sorry we missed meeting some of your expectations. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Business response:
Benjamin, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Different from other hotels we've stayed at, its more like small apartment. Overall happy with our stay.
Business response:
James, thank you for choosing to stay at Extended Stay America and for sharing your experience. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all the aspects of your stay. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Won't stay here again The hotel seemed fine at first, however my keys kept failing over and over - first at the fitness center, and then at the room door. I started out with 2 keys, and ended up with 9. The front desk person was either overworked, or just unhappy to be there. She apparently doubled as housekeeping, and there was almost never anyone at the front desk. Ever. Not a good situation when your room key doesn't work. Or trying to get the plates and pots and pans for the room, or another guest, trying to just return ... read more
Business response:
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 4.2 star rating with 979 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.