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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Vikki, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Computers were down, room was okay, nothing special. This location is better than the other one across the road, recommend not to stay there. Front desk staff are rude.
Business response:
George, thank you for taking the time to share your feedback. We are pleased to know you liked our location and had an overall pleasant stay. However, we are sorry for the rude behavior of our associate. We provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
What to do when the fire alarm sounds Hotel Smoke alarm was engaged throughout hotel. Very loud and defining. No communications from anyone from hotel staff. When trying to call to operator, NO RESPONSE! Not good when you have elderly folks wondering in the hall, and no assistance from anyone. I went out to the hall and assisted them through the ordeal. I'm a retired Fire Chief. There's need for an emergency Response Plan for hotel staff to help them in their direction for responsibility. Fire Dept. showed up and eventually ... read more
Business response:
Thank you for taking the time to review our hotel. We apologize for the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Easy access to shopping, etc. I needed to get some work done so chose this hotel because of the small kitchen. A decent place to stay. Friendly staff and clean. The internet (Wi-Fi) was terrible so I was not able to get work done. Need to improve or expand Wi-Fi capacity if they want to advertise as an extended stay hotel.
Business response:
Triton, thank you for sharing your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. Your feedback for the wifi is shared with the service provider to ensure we deliver seamless connectivity to our guests going ahead. It was a pleasure serving you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Requested 2nd floor room, put on ground floor. First room the heat/ac until was missing a control knob and table lamp. Had to change rooms. Second room, bathroom sink was dirty. Check in guy was very indifferent. Wasn’t greeted cheerfully, given no direction, etc.
Business response:
Kathy, we truly care about delivering excellent service and well-appointed rooms to all of our guests and thus apologize for all of the issues you encountered when staying here. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
Great customer service The staff customer service is excellent, Inonly anticipated staying for one night and extended my stay for 3 days I was able to keep the same room.
Business response:
Ayesha, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
This hotel worked well for our stay, the elevator is a little noisy and no breakfast to speak of but room was spacious and clean.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your well-kept, spacious suite. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
It was a good stay. We we're upgraded which gave us plenty of room. It was very appreciated.
Business response:
Frankie, thank you for taking the time to review your stay at Extended Stay America. We're delighted to know you enjoyed your visit and that you loved your well-appointed room. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Bare bones extended stay hotel. No daily towel or bed service, no coffee maker, cups, etc. Kitchen completely bare. Had to go get items next day. Clerk all alone and couldn't deliver even though asked earlier. Dirty towels on bathroom floor when we arrived in the room. No printer available to download boarding passes, no ice made in freezer and no icemaker. Extended stay usually means these things are readily available. Breakfast had no protein. Very minimal. Lobby area bathrooms not marked and lock did not work by one next ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.4 star rating with 2,021 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.