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Extended Stay America - Albuquerque - Rio Rancho Blvd.
- Hotels
- Rio Rancho, NM
About this business
Location details
2221 Rio Rancho Blvd. S.E., Rio Rancho, NM, 87124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room has a cockroach and spider in it. The door to get into the building was broken. Not my favorite stay.
Business response:
Dear Cortney, Thank you for your feedback. We’re truly sorry your stay was disrupted by pest issues and maintenance concerns. This is not the experience we aim to provide, and we appreciate you bringing it to our attention. We will share your feedback with our relevant team to address these concerns immediately. We hope you’ll consider giving us another opportunity to offer you a more comfortable visit. Sincerely, Hotel Management
Oklahoma City property old run down and poorly maintained. However the person at the desk was very nice.
Business response:
Dear Guest, Thank you for your feedback. We're sorry the condition of the property fell short of expectations. Your comments will be shared so we can work toward a better experience for all guests. We hope you’ll consider visiting us again as improvements are made. Sincerely, Hotel Management
Not
Business response:
Dear Sergio, Thank you for sharing your feedback. We’re sorry that your experience did not meet your expectations. Your comments are important to us and will be shared with our team as we work to improve. Sincerely, Hotel Management
Due to cleaning staff quitting the morning we were checking in, staff from sister hotel had to come clean. Wasn’t until after 7pm that we were able to check in.
Business response:
Dear Guest, Thank you for your patience and understanding during a challenging situation. We're sorry for the delay in your check-in and truly appreciate your flexibility while our team worked to prepare your room. This is not the usual experience we aim to provide, and we hope to welcome you back under better circumstances. Sincerely, Hotel Management
MY EXPERIENCE The first room they gave us was out of service, the bathtub didn't work and had a lot of trash and the second one the bathtub had hair and it was clogged, the toilet had poop on it and the sink was clogged too
Business response:
Dear Julio, Thank you for your feedback. We apologize for the unacceptable condition of both rooms you encountered during your stay. The issues you described do not align with the standards we strive to maintain, and we regret any discomfort this may have caused. Your comments are being taken seriously and shared with the appropriate teams to ensure better attention moving forward. Sincerely, Hotel Management
Breakfast was coffee and muffin not truly a breakfast.
Business response:
Dear Gary, Thank you for selecting Extended Stay America for your accommodation needs. We hope your overall stay was pleasant. However, we regret that the breakfast did not meet expectations and understand the importance of starting the day with satisfying options. Your input will be shared with the team as we explore ways to enhance this part of the guest experience. We look forward to welcoming you back for a more enjoyable stay. Sincerely, Hotel Management
Don't stay Shower was gross, bed truly uncomfortable, and walls paper thin
Business response:
Dear Guest, Thank you for your feedback. We're sorry that your stay did not meet expectations, particularly with the condition of the shower, bed comfort, and noise levels. Your comments will be shared with our team as we continue working to improve the guest experience. We hope you might consider giving us another opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Albuquerque - Rio Rancho Blvd.
How is Extended Stay America - Albuquerque - Rio Rancho Blvd. rated?
Extended Stay America - Albuquerque - Rio Rancho Blvd. has a 3.3 star rating with 2,045 reviews.
When is Extended Stay America - Albuquerque - Rio Rancho Blvd. open?
Extended Stay America - Albuquerque - Rio Rancho Blvd. is open now. It will close tomorrow at 12:00 a.m.