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Extended Stay America - Allentown - Bethlehem
- Hotels
- Bethlehem, PA
About this business
Extended Stay America Hotel Allentown - Bethlehem is located at 3050 Schoenersville Rd, Bethlehem, PA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3050 Schoenersville Rd., Bethlehem, PA, 18017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was and okay facility nothing stood out as above normal. Was cleaner than property in Edison NJ which was a plus in itself.
Business response:
Thank you for being our guest. We are happy to know overall you had a pleasant stay and that you were impressed with our well-kept hotel. We value your business and hope to welcome you back soon. Sincerely, Hotel Management
The hotel needs better staffing with great customer service skills, there was no ice machine, but we were advised to go outside to buy ice from the gas station, I am not sure whether the sheets or the towels made our skin to be irritated and lack of good TV channels. I am not new to this hotel that I had stayed many times before, I had experienced the similar problems from most of the other locations. I just like their locations and feel safe with the hotel.
Business response:
James, we appreciate your evaluation of your stay at our hotel. Although you had an overall pleasant stay, we apologize for the difficulties which kept you from having an excellent time. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
Okay for a night or two. This facility is okay for the price and location, but needs some TLC and renovations. The elevator reeks of cigarette smoke, and the stairwell could have used a good sweeping. Most of the bedding is beyond it’s useful life. If staying only for a night or two, it’s tolerable, but not really worth the name of the facility - Extended Stay.
Business response:
We apologize for falling short of your expectations for a stellar stay. Your feedback with regard to the condition of your room will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Thank you all Brief but meaningful stay! I was comfortable. They just need to ensure they deodorize the rooms after pets residents.
Business response:
Mark, thank you for selecting Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Good for the $80 a night. Ok stay, no one ever seems to be at the front desk. Room was clean, no dishes, glasses, or silverware. Bed was uncomfortable. Heat and AC worked well. Large bathroom with a high shower. Plenty of outlets and USB ports. Plenty of desks and tables. Overall, good for a couple days stay for the price.
Business response:
Jody, thank you for being our guest. We're glad you liked your well-appointed room and that you were pleased with our affordable rates. However, we're sorry you were unhappy with your bed and the inconvenience you had due to our dishware policy. Please know the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better expe... read more
Liked the ground level entry. Disliked the reception desk staff, dirty/empty coffee bar both mornings, and no vanity in the restroom.
Business response:
Thank you for your review. We're glad to know overall you had a pleasant experience while you were. We are not certain of the time you visited for breakfast, but we can assure you we will look into what does not sound like a typical experience. We want to be sure all of our guests are able to take advantage of our complimentary amenities. We appreciate bringing this to our attention so we can continue to improve our hotel. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Allentown - Bethlehem
How is Extended Stay America - Allentown - Bethlehem rated?
Extended Stay America - Allentown - Bethlehem has a 4.3 star rating with 1,355 reviews.
When is Extended Stay America - Allentown - Bethlehem open?
Extended Stay America - Allentown - Bethlehem is open now. It will close tomorrow at 12:00 a.m.