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Extended Stay America - Allentown - Bethlehem
- Hotels
- Bethlehem, PA
About this business
Location details
3050 Schoenersville Rd., Bethlehem, PA, 18017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel The hotel is in a decent area but the rooms have a horrible smell. There are roaches in the rooms & when you report there is no accommodation.
Business response:
Dear Darlene, Thank you for staying with us and for taking the time to review your experience. We were disappointed to learn about the conditions you encountered during your visit. We take pride in maintaining a clean and welcoming environment, and we are sorry this was not your experience. The room in question will be professionally treated as a precaution, and we appreciate you bringing this to our attention. We will be reviewing your feedback with our team to ensure we respond more effectively in the future. Your satisfac... read more
Place felt unclean, there was a bug in the room
Business response:
Dear Vijay, Thank you for sharing your feedback with us. We regret that your accommodations did not meet the high standards we strive to maintain. Ensuring a clean and comfortable environment is very important, and we are truly sorry your experience was otherwise. Your comments have been carefully noted, and we are taking steps to enhance our services. We appreciate you bringing this to our attention and hope to have the chance to offer you a much-improved stay in the future. Sincerely, Hotel Management
Smells, most of the staff has no smile and not helpful!!
Business response:
Dear Guest, We regret that your stay did not reflect the warm and inviting atmosphere we strive to create. Ensuring a comfortable environment and attentive service are fundamental to our mission. Your feedback about your experience with our team and the overall setting is valued and will be thoughtfully reviewed. We appreciate your insights, as they help us better understand our guests’ expectations. It is our hope to welcome you again and provide a more positive and enjoyable visit in the future. Sincerely, Hotel Management
Very sketchy, old and unkempt
Business response:
Dear Guest, Thank you for your feedback. We’re sorry to learn that your visit was far from the experience we aim to deliver. Providing a safe, well-maintained, and comfortable environment is our priority, and we take your comments seriously. Your concerns will be reviewed with our team to ensure a more fulfilling stay for our guests. We appreciate you choosing us and hope you might consider giving us another chance in the future.Sincerely,Hotel Management
The room appeared okay but there were 2 live roaches in the room (1 small, 1 big) - first floor room.
Business response:
Dear Stephanie,Thank you for sharing your feedback. We sincerely apologize for the presence of roaches in your room, as this does not reflect the high standards we strive to maintain. We understand the discomfort this caused and are taking immediate steps to address the issue with our pest control team to ensure this does not happen again. Your experience is important to us, and we would appreciate the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
I was told that the bed was a queen. It was not. I have a queen at home. This was at best a double. Mattress was terrible, hard and lumpy. Heater did not work. Had to move to this room after toilet in first room did not work. Got up early and left before we wanted to. Lousy hotel.
Business response:
Dear Frank, We sincerely apologize for the inconvenience you experienced during your stay. We understand how important a comfortable bed and functioning amenities are, and we regret that we fell short of providing these. Your feedback regarding the mattress and heater has been noted and will be shared with our team for review. We are also addressing the issues with the toilet to ensure better experiences for future guests. Although we regret that your stay was not as expected, we would love the opportunity to welcome you bac... read more
Do not stay unless you have nowhere else to go.
Business response:
Dear Francis,Thank you for sharing your feedback. We are very sorry to hear your stay did not meet your expectations. Our team strives to create a warm and enjoyable environment, and it’s disappointing to learn we fell short. Please know that we’re reviewing your comments carefully as part of our commitment to improvement. We hope you will consider giving us another chance to provide a more satisfying experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Allentown - Bethlehem
How is Extended Stay America - Allentown - Bethlehem rated?
Extended Stay America - Allentown - Bethlehem has a 3.5 star rating with 2,055 reviews.
When is Extended Stay America - Allentown - Bethlehem open?
Extended Stay America - Allentown - Bethlehem is open now. It will close tomorrow at 12:00 a.m.