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Extended Stay America - Allentown - Bethlehem
- Hotels
- Bethlehem, PA
About this business
Location details
3050 Schoenersville Rd., Bethlehem, PA, 18017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Parking was good. Did not use kitchen. 1st room they assigned me to was not clean, not made up, food items and papers everywhere. Not a good feeling of the property being my first time using this hotel.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found parking convenient. However, we regret that your overall impression of the property did not meet your expectations. Your comments are important to us, and we will review them with our team to ensure we continue improving the guest experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Front desk clerk was very uninterested. Housekeeping knocked several times, even though I answered, and then attempted to enter the room while I was asleep (I work night shift in a hospital close by). The elevator shakes as it moves up and down. The heat was turned off in the room upon check-in and took hours to warm up. Something out of their control - patrons treat the facility as a low class apartment building. All the common areas smelled like marijuana.
Business response:
Dear Guest, Thank you for your review. We are sorry to read that you encountered multiple issues. It is never our intention to disappoint a guest in any way, so we will certainly follow up with the appropriate individuals to address these concerns. We hope you will come back and give us another try to provide you with the flawless stay you deserve. Sincerely, Hotel Management
Since this was only a one-night stay and we were tired and it was late we decided to stay but this hotel failed completely. The room was unclean and outdated, and the staff was unhelpful and rude. A deeply disappointing experience. Would not stay again.
Business response:
Dear Guest, Thank you for sharing your experience. We always strive for our team to deliver helpful and welcoming service to every guest. However, we sincerely regret that the room conditions, along with unhelpful staff interactions, led to such disappointment during your late arrival. These shortcomings do not reflect our standards, and your feedback will drive immediate housekeeping and staff support.We hope to welcome you back for a much-improved visit. Sincerely, Hotel Management
You can get Hugh upon arrival walking into this hotel. Once given a room you walk down creepy hallways that are outdated. The rooms themselves even more outdated. Feces were smudged on the door and when we look the blanket off of the bed the sheets were covered in hair and stains of who knows that origin. When we went down to check out staff did not even offer us another room after viewing the photos we took. Absolutely disgusting
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay... read more
Room changed 3 times. First room: urine smell. Second room: roach, stains, filthy floor. 3rd room: burner not working, floor dirty. Utensils and cookware old and worn. The smell of the hotel was musty, and the floors were dirty from stairs, elevator and hallways. Staff was ready to accommodate the best they could.
Business response:
Dear Lonnissa, Thank you for sharing your experience. We regret that your stay involved several room changes and did not reflect the standards we strive to maintain. While we are glad our team did their best to assist, it is disappointing to know the condition of the accommodations fell short of expectations. Your comments regarding maintenance, cleanliness, and kitchen items have been shared with our team for improvement. We value your patience and hope you will consider giving us another opportunity to provide a more comfo... read more
Disgusting place. Smelled like cigarettes and garbage, filthy everywhere. There was a clump of hair on the hairbrush by the TV, no dishes, no pans, the electronic key wouldn’t open the door, and the floor was so sticky my shoes literally got stuck. I was shocked — booked a 9+ rated hotel right away and got the hell out.
Business response:
Dear Oleksandr, Thank you for bringing these concerns to our attention. We truly regret that your experience did not reflect the standards we work hard to maintain. The cleanliness and comfort of our suites are priorities for us, and it is disappointing to know that your experience fell short in so many ways. We also apologize for the challenges you faced with your room key and in-room amenities. Your feedback has been shared with our team so that immediate attention can be given to the issues you mentioned. We appreciate yo... read more
Not very clean, bed was lumpy
The desk attendant was rude. And there was no coffee maker in the room.. when I asked about it. She was very rude although she did get me one. There was also not any silverware or plates or anything like this, and this was supposed to be a fully stocked kitchen.
Frequently asked questions about Extended Stay America - Allentown - Bethlehem
How is Extended Stay America - Allentown - Bethlehem rated?
Extended Stay America - Allentown - Bethlehem has a 3.5 star rating with 2,102 reviews.
When is Extended Stay America - Allentown - Bethlehem open?
Extended Stay America - Allentown - Bethlehem is open now. It will close tomorrow at 12:00 a.m.