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Extended Stay America - Allentown - Bethlehem
- Hotels
- Bethlehem, PA
About this business
Location details
3050 Schoenersville Rd., Bethlehem, PA, 18017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They”breakfast and laundry” that is advertised is nothing like you would expect. Our entire floor stuck and the elevator doesn’t work sometimes.
Business response:
Dear Julian, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the discrepancies in the advertised breakfast and laundry services and issues with the floor odor and elevator is valuable. We will address these concerns promptly to ensure a more enjoyable experience for our guests. Your comfort is our priority, and we appreciate your patience. We are committed to providing an improved stay if you give us another chance. Thank you for bringing these issues to our attention, and we apol... read more
Poorly represented This location I would highly not recommend this facility was for homeless families
Business response:
Dear Ramon, We appreciate your feedback and apologize for any concerns you had during your stay. We strive to create a welcoming environment for all guests, and your experience does not align with our intentions. We take this seriously and will investigate to address any issues. If you have specific details to share, it will assist us in making necessary improvements. We value your input and regret any discomfort. If you reconsider, we would be grateful for another opportunity to provide a more positive experience. Thank you... read more
Bed was horrible and uncomfortable. Couldn’t sleep. - pillows not good
Business response:
Dear Cherie, Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry that you found your bed uncomfortable. Our front desk is always available and happy to make you comfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope you will stay with us again; we are confident you will have the exceptional stay you deserve.Sincerely,Hotel Management
This place was super dirty and the walls are paper thin. I went to take a shower as soon as we got there and there was so much hair (not mine) in the shower like it was never cleaned. So gross.
Business response:
Dear Amanda, We appreciate your feedback and apologize for any inconvenience you experienced. We take cleanliness seriously, and your concerns will be addressed with our team. Please know that this does not reflect our usual standards, and we are committed to providing a clean and comfortable environment. We hope you'll give us another chance to exceed your expectations in the future.Sincerely,Hotel Management
Horrible smell in hallways mildew smell throughout property
Business response:
Dear Deborah, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
I don't recommend this place. When we arrived, we were told the reservation we had done via hotels.com wasn't "registered" with them. Also, the room we had was on the first floor. The curtain over the window was mounted so that the there was 4 inches of window exposed on the left side and 8 inches of wall covered on the right side. When we showed the person on duty, she said, "I don't see anything wrong with that.". Again, we were on the FIRST FLOOR next to the parking lot. Anyone walking to their car could look in the windo... read more
Business response:
Dear Guest, Thank you for commenting on your recent experience at our property. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Bethelehem and Allentown are not a great area. Extended stay had very strange and homeless people hanging around front of the building, smoking upon entrance and yelling to each other. The AC was cold, rooms were clean, but its dated and beds are small. Staff seems disinterested in greeting or working.
Business response:
Dear Kelly, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We thank you for letting us know how you feel about our property, as it helps us plan for the future. We look forward to another opportunity so we can show you the outstanding hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Allentown - Bethlehem
How is Extended Stay America - Allentown - Bethlehem rated?
Extended Stay America - Allentown - Bethlehem has a 3.5 star rating with 2,055 reviews.
When is Extended Stay America - Allentown - Bethlehem open?
Extended Stay America - Allentown - Bethlehem is open now. It will close tomorrow at 12:00 a.m.