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Extended Stay America - Allentown - Bethlehem
- Hotels
- Bethlehem, PA
About this business
Location details
3050 Schoenersville Rd., Bethlehem, PA, 18017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We checked in to the hotel and were getting ready to go to an event when we found a bed bug on the mattress! When I went to speak with someone at the front desk to express our disgust and request to be checked out. The person at the desk didn't even seemed phased about the bed bugs. We were told we could leave and just communicate with the manager in the morning. It was horrible!
Business response:
Dear Georgina, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management
Not to bad Good stay but they said they had single beds available and they didn’t
Business response:
Dear Jaicob, Thank you for evaluating your stay with us and posting your feedback. We are glad you enjoyed your stay. However, we apologize for not meeting all your expectations. We make every effort to honor these requests, but there are times when guests extend their stay, making these rooms unavailable. We do understand your frustration, and we genuinely regret disappointing you. We hope you will choose us again next time you revisit our area so we can make it up to you. Sincerely,Hotel Management
Unpleasant Experience at this Extended Stay Room was dirty and without the advertised in-room services. Additionally, upon requesting items, staff would not readily bring items to room, items that I had paid ahead to have in the room. Breakfast was a disappointment, as it included only a chocolate pre-packaged muffin and only sweetened coffee whitener. For those of us who were sold a breakfast package particularly necessary due to sugar and chocolate allergies and intolerance, what was available was unacceptable. In room sea... read more
Business response:
Dear Guest, We are sorry we failed to meet your expectations and hope you will accept our apologies for the issues you encountered during your stay at our hotel. We have shared your feedback regarding the cleanliness of your suite to ensure we always provide the fresh and comfortable environment our guests deserve. Moreover, we apologize for the concerns regarding our complimentary grab-and-go breakfast and in-room amenities. We will review your observations with the appropriate individuals to see how we can enhance our gues... read more
Room smelled like wet dog Bathroom floor was dirty The AC unit was too loud First and last time with this place and hotel brand
Business response:
Dear Marieth, Thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well, in addition to the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our apology for the inconvenience you experienced. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Since... read more
Absolutely terrible. The hotel smelled like smoke and the room was very dirty.
Business response:
Heather, thank you for being our guest. We take the cleanliness of our property and suites very seriously; therefore, we sincerely apologize for the cleanliness issues you encountered during your visit and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We understand your frustration and are grateful for your patience. We hope you will give us a second chance to deliver the type of experience you should always expect fr... read more
The room smelled like stale smoke, there were smoke stains on the counter in the bathroom and in the shower. The bed has hair under the sheet and hair on the toilet. The bed was hard and the pillows were flat.
Business response:
On behalf of our entire team, please accept our sincerest apologies for the cleanliness and the odor issues you had while here. We do not take these concerns lightly and have immediately addressed these matters with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
front door was locked. Staff was in the back. Had to bang on the door several times to get him to come out. Asked for non smoking and clearly smelled like cigarettes. Bed was extremely hard and pillows were worn out. DO NOT STAY HERE !
Business response:
Randy, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service and excellent accommodations to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We have discussed your feedback with our team to see where the necessary changes are required to better serve our guests. We d... read more
Toilet was clogged for 2 of the 4 days there i told staff twices before leaving for work the fist time it was taken car second time never even touched for 2 days . The room was dirty something sticky all over the floor in the kitchen. 3 out of 5 washers broke and no room cleaning at all i had to get a vacuum and do it myself
Business response:
William, thank you for choosing to stay with us. We are sorry for the maintenance and housekeeping issues you encountered with your room. We have shared your concerns with the appropriate department to take corrective measures and ensure this does not repeat. We understand your frustration and are grateful for your patience. Please know we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedback. Sincerely, Hotel Management
We arrived at the hotel to find a small crowd gathered and a sign that read “on break be back in 40”. One of the other guests waiting to check in mentioned that he had already been waiting for 20 minutes. A resident came out of his room and told us that the sign had been up for hours. We had no clue if or when we’d be able to check in. I called Extended Stay corporate, and they were unable to get in touch with anyone at the hotel. They offered me nothing but an apology. I was unable to get through to Expedia’s customer servi... read more
Business response:
Griffin, thank you for taking the time to leave a review. Please accept our apologies for the issues you encountered at our front desk. We know a first impression is essential, and what you experienced is not typical. Should your travels bring you back, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Allentown - Bethlehem
How is Extended Stay America - Allentown - Bethlehem rated?
Extended Stay America - Allentown - Bethlehem has a 3.5 star rating with 2,055 reviews.
When is Extended Stay America - Allentown - Bethlehem open?
Extended Stay America - Allentown - Bethlehem is open now. It will close tomorrow at 12:00 a.m.