Extended Stay America - Anchorage - Downtown

Business response:

Kris, thanks for being our guest. We apologize for not providing you with a perfect stay. Your feedback is shared for the housekeeping issue and our breakfast offerings are shared with the appropriate individuals in an effort to improve our service and facilities going ahead. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management 

Business response:

Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being loyal to Extended Stay America. We are glad to know you were impressed with our associates and enjoyed our cozy beds. It was a pleasure having you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your clean and comfortable accommodation and were impressed with our courteous associates. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, thank you for choosing our hotel and for your rating. It is nice to read that you liked our friendly associates. However, we apologize for the cleanliness problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Michael, we are thrilled to receive your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to serving you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer it to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided and hope you will choose to stay with us again. Sincerely, Hotel Management 

Business response:

Robert, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgement of our hard working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management