Extended Stay America - Arlington

Business response:

Dear Guest, Thank you for sharing your kind feedback. We are delighted to hear that our team member at check-in did everything possible to make your stay feel perfect and welcoming at Extended Stay America. It is wonderful to know her attentive service helped set such a positive tone for your visit, and we look forward to welcoming you again in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking a moment to share your experience. We are glad that the room was in excellent condition and the staff provided top-notch service. However, we apologize for not meeting your expectations with our grab-and-go breakfast options. Our team works hard to maintain a seamless experience and ensure everything is adequately stocked, but your input is valuable as we strive to enhance our services. We hope you might consider giving us another opportunity in the future to provide a stay that better reflec... read more

Business response:

Dear Guest, Thank you for your feedback. We appreciate your positive words for our staff. However, we are sorry for the issues that you experienced in your room, as this is not the standard we aim to maintain. We will share this with our housekeeping and maintenance teams to look into the areas that need attention. While we know that this stay does not meet all of your expectations, we are hopeful that you will allow us to host you in the future and provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We’re sorry to learn that your visit was not as comfortable or seamless as it should have been. We aim to provide a welcoming and well-maintained environment, and we regret any areas where we may have fallen short. Your comments have been shared with our team so we can better understand where improvements are needed. We appreciate you bringing this to our attention and hope to have the chance to offer a more positive experience in the future. Sincerely, Hotel ... read more

Business response:

Dear Guest, Thank you for your feedback. We are glad you had an awesome experience and truly appreciate you choosing to stay with us. It is always rewarding to know when a guest enjoys their visit. We would be delighted to welcome you back again soon to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Hopes, Thank you for sharing your feedback regarding your recent stay at Extended Stay America. We appreciate your suggestion to improve our breakfast offerings and understand the importance of starting the day with a satisfying meal. While our current breakfast options are limited, we are continuously reviewing ways to enhance variety and quality to better meet our guests’ expectations. Your comments will be shared with our team to explore improvements and ensure a more enjoyable experience for future visits. We value ... read more

Business response:

Dear Guest, Thank you for including Extended Stay America in your travel plans and sharing your feedback. We are glad your stay was pleasant overall. We appreciate your note about the parking area’s cleanliness and will work with our team to enhance its upkeep. We look forward to providing you with an even more comfortable experience on your next visit. Sincerely, Hotel Management