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Extended Stay America - Arlington
- Hotels
- Arlington, TX
About this business
Location details
1221 N. Watson Rd., Arlington, TX, 76006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
El personal EXCELENTE. Las habitaciones no están limpias, las camas se sienten los resortes. Los muebles de baja calidad y mal estado. Todo el tiempo huele a que están fumando mari@#&na
Business response:
Dear Guest, Thank you for your feedback. We appreciate your positive words for our staff. However, we are sorry for the issues that you experienced in your room, as this is not the standard we aim to maintain. We will share this with our housekeeping and maintenance teams to look into the areas that need attention. While we know that this stay does not meet all of your expectations, we are hopeful that you will allow us to host you in the future and provide you with a much better experience. Sincerely, Hotel Management
The breakfast consisted of a packaged muffin and coffee. The TV remote control in the room never worked so I couldn't watch TV. I had to call the front desk a couple times. There was no blow dryer in the room or at the front desk. Upstairs tenants were up all-night walking back and forth.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We’re sorry to learn that your visit was not as comfortable or seamless as it should have been. We aim to provide a welcoming and well-maintained environment, and we regret any areas where we may have fallen short. Your comments have been shared with our team so we can better understand where improvements are needed. We appreciate you bringing this to our attention and hope to have the chance to offer a more positive experience in the future. Sincerely, Hotel ... read more
Not bad
Business response:
Dear Guest, Thank you for your feedback. We are glad you had an awesome experience and truly appreciate you choosing to stay with us. It is always rewarding to know when a guest enjoys their visit. We would be delighted to welcome you back again soon to Extended Stay America. Sincerely, Hotel Management
Staff, amenities
Business response:
Dear Hopes, Thank you for sharing your feedback regarding your recent stay at Extended Stay America. We appreciate your suggestion to improve our breakfast offerings and understand the importance of starting the day with a satisfying meal. While our current breakfast options are limited, we are continuously reviewing ways to enhance variety and quality to better meet our guests’ expectations. Your comments will be shared with our team to explore improvements and ensure a more enjoyable experience for future visits. We value ... read more
Good in general but the parking area need improve cleanliness
Business response:
Dear Guest, Thank you for including Extended Stay America in your travel plans and sharing your feedback. We are glad your stay was pleasant overall. We appreciate your note about the parking area’s cleanliness and will work with our team to enhance its upkeep. We look forward to providing you with an even more comfortable experience on your next visit. Sincerely, Hotel Management
Clean
Business response:
Dear Guest, Thank you for including Extended Stay America in your travel plans and sharing your feedback. We are glad your stay was pleasant overall. We appreciate your note about the parking area’s cleanliness and will work with our team to enhance its upkeep. We look forward to providing you with an even more comfortable experience on your next visit. Sincerely, Hotel Management
Rooms are looking old and not cleaned properly
Business response:
Dear Loganathan, Thank you for sharing your feedback. We regret that the condition and cleanliness of the rooms did not meet your expectations. Maintaining a clean, well-kept environment is a top priority for us, and your observations will be shared with our housekeeping and maintenance teams to address these concerns promptly. Your input is invaluable in helping us enhance our standards and provide a more comfortable and enjoyable experience for all our guests. Sincerely, Hotel Management
Thought the property was presentable. The room was a bit dirty. The small dining table was under a light which had small dead moths on the table top. We then received a call from the front desk asking if we were using the shower. We were not and the same front office person came to the room to check the bathroom. We let him know the water pipe under the sink was not fully engaged to the wall possibly leaking to the room below.
Business response:
Dear Esther, Thank you for sharing your feedback with us. We’re glad to hear that you found the property presentable, but we sincerely apologize for the cleanliness issues you encountered in your room. We appreciate you bringing the water pipe concern to our attention, and our maintenance team will review this promptly to prevent any future issues. Thank you again for your comments, and we hope you’ll give us another opportunity to provide a more seamless and enjoyable stay. Sincerely, Hotel Management
Business response:
Dear Denitra, Thank you for sharing your feedback regarding your recent stay at Extended Stay America. We appreciate your suggestion to improve our breakfast offerings and understand the importance of starting the day with a satisfying meal. While our current breakfast options are limited, we are continuously reviewing ways to enhance variety and quality to better meet our guests’ expectations. Your comments will be shared with our team to explore improvements and ensure a more enjoyable experience for future visits. We valu... read more
Frequently asked questions about Extended Stay America - Arlington
How is Extended Stay America - Arlington rated?
Extended Stay America - Arlington has a 3.1 star rating with 1,474 reviews.
When is Extended Stay America - Arlington open?
Extended Stay America - Arlington is open now. It will close tomorrow at 12:00 a.m.