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Extended Stay America - Arlington
- Hotels
- Arlington, TX
About this business
Location details
1221 N. Watson Rd., Arlington, TX, 76006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fridge smelled and was not cold enough, tv did not work well, space was cramped.
Business response:
Dear Karen, Thank you for sharing your experience with us. We're sorry to hear that certain aspects of your stay did not meet expectations. Guest comfort is important to us, and your feedback about the condition of the room has been shared with our team so we can make improvements. We appreciate you choosing to stay with us and hope to welcome you again for a more comfortable and seamless visit. Sincerely, Hotel Management
The suites that are intended to sleep 4 do not have a mattress in the sofa bed. They moved us twice before coming to the 3rd room and arguing that sofa beds don't have a mattress. They finally gave us two queens instead and charged us extra. Roaches everywhere (I have pictures). The grab and go breakfast was a basket with two muffins sitting in the lobby. Building is in need of repair. Two women opened the door without knocking and then asked if we wanted our room clean (we had just checked in). They were not wearing any sor... read more
Business response:
Dear Holly, Thank you for sharing your feedback. We are genuinely sorry yourstaydid not meet your expectations and that you encountered several challenges that impacted your comfort. This is not the experience we want for our guests, and we appreciate you bringing these concerns to our attention. Your comments have been shared with our team as we work to strengthen our service, communication, and overall guest experience. We value every opportunity to learn and improve, and your input helps guide these efforts. Although we c... read more
Business response:
Dear Alba, Thank you for staying with us. We are committed to providing a comfortable and welcoming environment, and we regret that certain elements of your visit fell short of this goal. Your observations have been noted and will be shared with our team for evaluation. While we are pleased that you found aspects of the stay satisfactory, we recognize the importance of consistency in every detail. We appreciate you bringing this to our attention and hope to provide you with a more seamless and restful experience on your next... read more
Nice room with a small kitchen. The only problem is the toilet didn't flush properly. You had to flush it 3 times to make the toilet paper go down.
Business response:
Dear Robert, Thank you for staying with us. We are committed to providing a comfortable and welcoming environment, and we regret that certain elements of your visit fell short of this goal. Your observations have been noted and will be shared with our team for evaluation. While we are pleased that you found aspects of the stay satisfactory, we recognize the importance of consistency in every detail. We appreciate you bringing this to our attention and hope to provide you with a more seamless and restful experience on your ne... read more
I personally had a bad experience. I called in the day of check in and the representative told me that I could do an early check in at 12 noon. I got there and then he proceeded to tell me that there were no rooms available and that he had told me 12:30 noon. The issue was resolved. However, the non-smoking room given to us, had a very smoke smell inside. The only good thing was the room was clean and that it was close to thebplaces I was visiting.. That is all.
Business response:
Dear Isairis, Thank you for sharing your experience. We apologize for the inconvenience caused by the miscommunication regarding your check-in and the condition of your non-smoking room. We understand how frustrating this must have been, and we are genuinely sorry that your stay did not meet expectations. While we are glad the room was clean and the location convenient for your plans, we recognize that consistency and comfort are essential. Your feedback has been shared with our team as we work to improve. We appreciate you ... read more
You get what you pay for. Check in took forever. The room smelled SO BAD! Poor cleanliness, poor quality amenities, poor quality bed. AC was divine! Definitely a place to just sleep, nothing fancy.
Business response:
Dear Victoria, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with cleanliness, the condition of the room, and the delay during check-in. We understand how these factors impacted your comfort and overall impression of your stay. While we are pleased to hear that the air conditioning met your expectations, we regret that other aspects did not provide the level of comfort you deserved. Please be assured that your comments have been shared with our team to help us improve both our ser... read more
Run down
Business response:
Dear Charles, Thank you for sharing your experience with us. We are sorry to hear that the condition of the property did not meet your expectations, and we apologize for any inconvenience this caused. We understand the importance of a well-maintained environment for our guests, and we continually work with our team to improve the quality of our accommodations. Your feedback is truly appreciated, as it helps us enhance the overall guest experience. We hope you will consider giving us another opportunity in the future, as we a... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that the condition of your room did not meet expectations, and appreciate your understanding in switching rooms. While we strive to maintain the highest cleanliness standards, your comments are invaluable in highlighting areas for improvement. We are grateful for your kind words about the front desk staff and are pleased to hear the new room provided a quiet and restful environment for you. Rest assured, your feedback will be shared with... read more
My husband and I booked this hotel for one night. The property looked nothing like the pictures online. The front desk staff was not very friendly. We got to our room and it smelled terrible in there. I sat down on the bed and the sheets were sticky and the pillows were wet. After less than 5 minutes in the room we grabbed our stuff and walked out. Very disappointed.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your check-in process. We understand how frustrating it must have been to encounter these issues after a long journey with your family. Please know that we take your feedback seriously and will address your concerns with our team to improve our service and communication in the future. We regret that your experience did not meet the expectations we aim to provide. Thank you for sharing your thoughts, and we hope you will give us another chance to ... read more
Frequently asked questions about Extended Stay America - Arlington
How is Extended Stay America - Arlington rated?
Extended Stay America - Arlington has a 3.1 star rating with 1,474 reviews.
When is Extended Stay America - Arlington open?
Extended Stay America - Arlington is open now. It will close tomorrow at 12:00 a.m.