This profile has been claimed by the business owner or representative.
Extended Stay America - Arlington
- Hotels
- Arlington, TX
About this business
Location details
1221 N. Watson Rd., Arlington, TX, 76006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My husband and I booked this hotel for one night. The property looked nothing like the pictures online. The front desk staff was not very friendly. We got to our room and it smelled terrible in there. I sat down on the bed and the sheets were sticky and the pillows were wet. After less than 5 minutes in the room we grabbed our stuff and walked out. Very disappointed.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your check-in process. We understand how frustrating it must have been to encounter these issues after a long journey with your family. Please know that we take your feedback seriously and will address your concerns with our team to improve our service and communication in the future. We regret that your experience did not meet the expectations we aim to provide. Thank you for sharing your thoughts, and we hope you will give us another chance to ... read more
Called ahead let the hotwl know i was checking in after midnight, arrived on loction to find that my reservation was canceled by the hotel then they tried to upcharge me for the stay , poor cistomer service Saturday night attendant was useless and unhelpful. Made the trip with my 2 kids and wife he couldn't care less, propery was not as described anyways, stay away
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your check-in process. We understand how frustrating it must have been to encounter these issues after a long journey with your family. Please know that we take your feedback seriously and will address your concerns with our team to improve our service and communication in the future. We regret that your experience did not meet the expectations we aim to provide. Thank you for sharing your thoughts, and we hope you will give us another chance to ... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that the condition of your room did not meet expectations, and appreciate your understanding in switching rooms. While we strive to maintain the highest cleanliness standards, your comments are invaluable in highlighting areas for improvement. We are grateful for your kind words about the front desk staff and are pleased to hear the new room provided a quiet and restful environment for you. Rest assured, your feedback will be shared with... read more
WE DID NOT STAY AT THIS HOTEL. We left within an hour.. I Booked Because Me And My Spouse Both Worked The Day Of The GNX Concert, 4/26/25, Just Got The Room And Dropped His Bag In The Room, And Went To The Concert, So We Knew We Would Be Tired And The Traffic Would Be Terrible. Went Back To This Room, After The Concert.. Roaches Everywhere, Even On The Ceiling, Headboards Of The Bed, Entertainment Stand, Bathroom,, I MEAN EVERYWHERE.. WE CHECK OUR BAG, AND CLOTHES, WENT TO THE FRONT OFFICE, RETURNED THE CARD KEY, EXPLAINED T... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that the condition of your room did not meet expectations, and appreciate your understanding in switching rooms. While we strive to maintain the highest cleanliness standards, your comments are invaluable in highlighting areas for improvement. We are grateful for your kind words about the front desk staff and are pleased to hear the new room provided a quiet and restful environment for you. Rest assured, your feedback will be shared with... read more
I had to switch rooms on the first night due to an odd smell and roaches. Credit to the front desk man, he apologized profusely and didn’t hesitate to get me a new room. The second room had a smell and hadn’t been deep cleaned in a while. It served its purposes as I only needed to sleep there. It was quiet. Air conditioning unit worked. I never attempted to use anything but bed and bathroom.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize that the condition of your room did not meet expectations, and appreciate your understanding in switching rooms. While we strive to maintain the highest cleanliness standards, your comments are invaluable in highlighting areas for improvement. We are grateful for your kind words about the front desk staff and are pleased to hear the new room provided a quiet and restful environment for you. Rest assured, your feedback will be shared with... read more
Business response:
Dear Guest, Thank you for reviewing your stay. We sincerely apologize for the condition of your accommodation and the lack of freshness in the linens provided. This experience falls short of the standards we strive to maintain, and we understand how disappointing it must have been. We are addressing your comments with our team to ensure greater attention to room readiness and presentation. Guest feedback plays a vital role in helping us enhance the quality of each visit, and we truly appreciate you bringing this to our atten... read more
Business response:
Dear Guest, We are sorry your experience fell short of expectations and appreciate you highlighting the areas that need attention. Cleanliness remains a top priority, and your observations will be shared with our housekeeping and maintenance teams to ensure prompt attention. As our accommodations are designed for extended stays, kitchen essentials are available at the front desk upon request. We understand the inconvenience this may have caused and are committed to making meaningful improvements. Your feedback is important t... read more
We got to hotel at 6pm and was told our 2 paid rooms were not available and they overbooked and we had to cancel and rebook at the walk in rate at a much higher price. It was too late to cancel on Expedia and will have to now deal with trying to get our money back!
Business response:
Dear Guest, We are sorry your experience fell short of expectations and appreciate you highlighting the areas that need attention. Cleanliness remains a top priority, and your observations will be shared with our housekeeping and maintenance teams to ensure prompt attention. As our accommodations are designed for extended stays, kitchen essentials are available at the front desk upon request. We understand the inconvenience this may have caused and are committed to making meaningful improvements. Your feedback is important t... read more
Floor in room dirty needs a mopping
Business response:
Thank you for sharing your experience, Andre. It is deeply concerning to learn that your room did not meet acceptable standards of cleanliness. Please accept sincere apologies for the condition you encountered and the discomfort it caused. Your feedback is taken seriously and will be addressed with the appropriate teams to ensure corrective action. Your comments are invaluable in guiding improvements.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Arlington
How is Extended Stay America - Arlington rated?
Extended Stay America - Arlington has a 3.1 star rating with 1,444 reviews.
When is Extended Stay America - Arlington open?
Extended Stay America - Arlington is open now. It will close tomorrow at 12:00 a.m.