Extended Stay America - Arlington - Six Flags

Business response:

Dear Ray, We appreciate you taking the time to tell us about your stay. We are pleased you liked our location while at work, although we are very sorry you were unhappy with the amenities. We will share your remarks with the concerned team to ensure these issues are addressed promptly. Thank you for choosing us for your visit to the area and also for your valuable feedback. We hope you will give us another try so we can provide you with a more flawless experience. Sincerely, Hotel Management 

Business response:

Dear G, Thank you for sharing your feedback. We’re glad to hear that you found our pricing competitive and appreciated the convenient location near the stadium. It is great that you were impressed by the friendly service from our staff. However, we sincerely apologize for the disappointment with the breakfast choices. Your remarks are shared with the team to know about guests' preferences. We have noted your remarks for the upkeep and will be shared with our maintenance team to ensure improvements are made. We hope to have t... read more

Business response:

Dear Maria, Thank you for sharing your feedback. We’re glad to hear that you found the hotel clean and appreciated our convenient location near local activities. At the same time, we sincerely apologize for the concerns you experienced. We regret that noise disrupted your comfort and that the parking lot left you feeling unsafe. Our front desk team is always here to assist you. Guest peace of mind and security are very important to us, and your comments will be shared with our management team to ensure improvements are made.... read more

Business response:

Dear crosby, Thank you for sharing your feedback. We are glad to hear that you were pleased with the cleanliness of our facility. We also appreciate your comments regarding comfort and functionality, as they contribute to your overall experience. We understand that rest and reliable amenities are very important, and your insights have been shared with our team to help us make improvements. We value the opportunity to welcome you back and provide a stay that meets your expectations. Sincerely, Hotel Management 

Business response:

Dear Roy, We regret that this visit felt disappointing and that amenities and in-room functionality did not meet expectations. These concerns will be shared collectively with our team to improve communication and follow through. Thank you for sharing feedback, as it helps guide better consistency. We welcome another opportunity to provide a more satisfying stay that reflects our commitment to guests. Sincerely, Hotel Management 

Business response:

Dear Andrea, Thank you for taking the time to share your thoughts. We sincerely apologize that your stay fell short of expectations, particularly regarding the maintenance lapses as well as the interaction you had with our front desk team. We understand how frustrating this must have been and regret the inconvenience it caused during your visit. While certain situations can sometimes limit immediate resolution, your feedback is valuable and will help guide our continued efforts to ensure a seamless visit for each guest. We r... read more

Business response:

Dear Molina, We sincerely apologize for the odors in the room and hallways, the condition of the kitchen area, and the lack of utensils. We understand how uncomfortable and concerning this must have been, and we regret that your stay did not meet your expectations. Please know that we are addressing these concerns with our housekeeping and maintenance teams to ensure better cleanliness and safety. Your comments are invaluable in helping us improve our services. We hope you will consider giving us another opportunity to provi... read more

Business response:

Dear Coplen, Thank you for your feedback. We are pleased that our hotel's location perfectly accommodated your preferences during your recent visit. However, we apologize for any issues you had with the internet connectivity. Thank you for bringing this to our attention. Please know our front desk is staffed around the clock, and we are happy to assist you while you are here. We appreciate your business and hope to have you as our guest again soon. Sincerely, Hotel Management