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Extended Stay America - Arlington - Six Flags
- Hotels
- Arlington, TX
About this business
Location details
2420 E. Lamar Blvd., Arlington, TX, 76006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Poor Very dirty hotel! Maids never vacuum hallways or clean connon areas. Gave me a room that was missing promised couch. Wall lights by bed looked like had been ripped out of wall and not replaced. Toilet leaked. Hallways smelled awful! Peeling drywall in bathroom and tub leaked as well! Very run down!Pictures on websites very misleading! Had to leave my ID to get a luggage cart and then hotel only had one and never available. Hardly anyone spoke English so when i asked questions, couldnt get any help! Would never stay... read more
Business response:
Dear Angelique, Thank you for sharing your experience with us. We sincerely apologize for the condition of your room and the challenges you faced during your stay. We understand how frustrating it must have been, from the cleanliness issues to the maintenance concerns with the walls and bathroom. It’s also disappointing to hear that our staff was unable to assist you properly due to language barriers. We acknowledge that the experience you had does not reflect the standards we strive to uphold, and your feedback will be used... read more
The room was very dirty. Roaches everywhere and smelt like a casino. Our door looked like it had been broken into and di The room was very dirty. Roaches everywhere and smelt like a casino. Our door looked like it had been broken into and didn’t shut right. The location was alright
Business response:
Dear Biondo, We sincerely apologize for the issues you encountered. Please know that we take the cleanliness and pest control issue seriously, and we are sorry that our standards were not upheld during your visit. This will be addressed with our housekeeping to ensure our hotel meets the high standards our guests deserve. We are sorry for the inconvenience caused by the room door. We will address them with our team. Your safety and security are our top priority. We hope to have the chance to welcome you back so we can provid... read more
It was terrible went in 3 different rooms an all had bugs Roaches an bed bugs Didn’t stay to eat
Business response:
Dear Troy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely, Hotel Management
It was not pleasant It was nasty inside, it smelled and the room was in bad condition Nothing, it smelled like smoke
Business response:
Dear Mercedes, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not having had this experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like you... read more
Very disappointing since I didn't stay, and had to find my own hotel 2 hours later. Nothing Nothing, my reservation was cancelled without my knowledge, and when I arrived they couldn't honor my confirmation email with my confirmation number, and pin shown. I called booking.com customer service and all the man could say was I apologize for the overbooked hotel, and tried to give me another hotel an hour away from where I needed to stay.
Business response:
Dear Nelson, Thank you for sharing your thoughts on your recent reservation. We were very disappointed to read your comments. The care of our guests is of utmost importance to us. We are looking into this matter, and we appreciate your patience. Feel free to connect with us directly with any additional details that may be helpful to their investigation. We hope to welcome you back soon. Sincerely, Hotel Management
Gross Oh I didn't care for the roaches I still haven't heard from any one at booking .com in regards to help I asked for Nothing
Business response:
DearAlba,We sincerely apologize for yournegativeexperience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please allow us to check with the team to find out what went wrong. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
It was okay Run down! Nothing
Business response:
Dear Amanda, Thank you very much for reviewing your recent stay at our hotel. Your feedback is precious to us as we strive to improve with every visit. We greatly appreciate your comments about certain aspects of your suite that need updating. It is a pleasure to announce we will be implementing many upgrades to our property for sure! However, we are sorry for the issues you encountered. We insist that you stay with us again, as it would be our pleasure to welcome you back to our hotel. Sincerely, Hotel Management
This place is disgusting! Everything! It was dirty, people were camping in the parking lot, roaches in the room. The room smelled of fresh paint. The check in took an hour, after I had already paid in advance. Nothing! It was dirty, people were camping in the parking lot, roaches in the room. The room smelled of fresh paint. The check in took an hour, after I had already paid in advance.
Business response:
Dear Marissa, Thank you for your feedback. We are sorry for not meeting your expectations of the room and its comforts. To prevent the issues you experience, we enforce strict quality control standards. We understand that our guests have many options, so we aim to provide clean, comfortable suites at an affordable price. The room conditions you described are unacceptable and not up to our standards. We will address this with our staff and reinforce the importance of exceptional customer service and attention to detail. We wo... read more
Uncomfortable The microwave was rusty and dirty Hallways stink and of smoke Lots Cockroach’s in the rooms. Location.
Business response:
Dear Shannon, We apologize for the discomfort you experienced during your stay. The issues you encountered with the microwave and the unpleasant conditions in the hallways are concerning and will be addressed with our housekeeping and maintenance teams. We are also taking steps to manage the pest situation you described. Thank you for bringing these matters to our attention, as your feedback helps us work towards a better guest experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Arlington - Six Flags
How is Extended Stay America - Arlington - Six Flags rated?
Extended Stay America - Arlington - Six Flags has a 2.6 star rating with 1,514 reviews.
When is Extended Stay America - Arlington - Six Flags open?
Extended Stay America - Arlington - Six Flags is open now. It will close tomorrow at 12:00 a.m.