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Extended Stay America - Arlington - Six Flags
- Hotels
- Arlington, TX
About this business
Location details
2420 E. Lamar Blvd., Arlington, TX, 76006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay was okay, could have been better, in my opinion! I did not like their idea of breakfast, our room was not cleaned while we were away, and the staff wasn't very helpful. I liked the location and I enjoyed the area surrounding the property.
Business response:
Dear Barbara, Thank you for sharing your impressions. We’re pleased that the neighborhood and its surroundings enhanced your visit. However, we sincerely regret the aspects of your experience that fell short of expectations. Your concerns regarding service attentiveness, in-room upkeep, and morning offerings have been noted and shared with the appropriate teams for further attention. Guest feedback is crucial in guiding improvements, and we’re committed to ensuring a more seamless and thoughtful experience for future stays. ... read more
Fair It wreaked of sewerage and dead animal mixed together. It was an awful smell. The toilet seat was broken, the towels were dirty. I found someone else's body hair wrapped with the towels. We had to air dry. There was no breakfast anywhere it was just a coffee bar like the ones they at the dentist office... Spacious room.
Business response:
Dear Landero, Thank you for sharing your experience. We sincerely apologize for the condition and cleanliness issues you encountered, which fall short of the standards we aim to uphold. We understand how these concerns affected your stay and regret any discomfort they may have caused. While our breakfast service is limited to a coffee bar, we recognize that this may not meet every guest’s expectations. Your feedback is invaluable and will help guide efforts to create a more comfortable and welcoming environment for all our g... read more
Fair Cleanlieness Kitchen and location
Business response:
Dear Krystal, Thank you for sharing your thoughts. We are pleased to hear that the kitchen and location met your expectations; however, we sincerely apologize that the cleanliness did not reflect the standards we strive to uphold. Ensuring a spotless and comfortable environment is fundamental to delivering a positive experience, and your feedback has been shared with our team to strengthen our focus on meticulous upkeep. We truly appreciate you bringing this to our attention, as it helps us improve our services. We look forw... read more
Fair
Fair
Disappointing The door wouldn't shut you had to slam it
Business response:
Dear Jackson, We sincerely apologize for the inconvenience you encountered with the door during your stay. Providing a secure and comfortable environment is a priority, and we regret that this issue affected your visit. Your concern has been shared with our maintenance team for prompt attention. We truly appreciate your feedback, which is essential in helping us uphold and enhance our standards. We hope to welcome you again and offer you a more seamless and comfortable experience. Sincerely, Hotel Management
Nasty,disgusting and customer service was horrible. The smell and my tv did not work at all and the lady at front desk said she couldn’t move me till in an . It was horrible Absolutely nothing. The staunch in the whole facility was horrible
Business response:
Dear Aline, Thank you for sharing your feedback and for recognizing any positive aspects of your stay. We sincerely apologize for the discomfort and challenges you experienced. We aim to provide a fresh and well-maintained property to our valuable guests, and we regret falling short. Moreover, the service you described does not reflect our commitment to guest satisfaction. Your comments have been carefully reviewed to help improve our operations. We truly hope you will consider giving us another chance in the future, so we c... read more
I had to pay twice for my room You need to to know your booking agents better Nothing
Business response:
Dear Rusty, Thank you for your feedback. We're sorry to hear about the billing issue you encountered and understand how frustrating that must have been. Your comments regarding third-party reservations are important, and we are reviewing our processes to prevent similar situations in the future. We appreciate your patience and regret any inconvenience caused. Should you consider staying again, we would welcome the opportunity to offer a more seamless and positive experience. Sincerely, Hotel Management
This Place us Disgusting! We checked in an hour after check in time and was told "we have to see if a room is clean." we waited about 20 minutes and a room was ready. Staff were not friendly. We walk in to the hallway to the elevator, let the bad smells begin. Hallway carpets were dirty and probably not vacuumed in years. Food smells everywhere (understandable for an extended stay I suppose). Get to the room and we are greeted by the smell of Fubuloso and funk. Floors were sloppily swept, stuff on the bathroom wall, boogers ... read more
Business response:
Dear Edgell, Thank you for sharing your feedback. We are truly sorry to hear about your experience, and we regret that it did not meet your expectations. Your comments are important to us, and they will be shared with the appropriate teams to address the areas you've mentioned. We take guest feedback seriously and will ensure that future stays are more in line with the level of comfort and cleanliness that you deserve. We hope to have the chance to welcome you back for a more pleasant experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Arlington - Six Flags
How is Extended Stay America - Arlington - Six Flags rated?
Extended Stay America - Arlington - Six Flags has a 2.7 star rating with 1,616 reviews.
When is Extended Stay America - Arlington - Six Flags open?
Extended Stay America - Arlington - Six Flags is open now. It will close tomorrow at 12:00 a.m.