This profile has been claimed by the business owner or representative.
Extended Stay America - Arlington - Six Flags
- Hotels
- Arlington, TX
About this business
Location details
2420 E. Lamar Blvd., Arlington, TX, 76006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best Not the newest property. The room was supposedly non-smoking but smelled like cigarettes anyway. Apparently the entire property isn't smoke free because every time we went in the hall there was fresh cigarette smoke. I don't think changing rooms would have helped. When hotels aren't smoke-free, even the "smoke free" rooms are going to smell. The lighting in the room was abysmal. It felt like staying in a dungeon. We could have opened the window to let more light in, but it was ground level and looked out on a co... read more
Business response:
Dear Jentry, We appreciate your detailed feedback about your recent stay. While our location suited your needs, we're truly sorry for the disappointments you faced. We apologize for the issues with the room's odor, lighting, bathroom cleanliness, and maintenance oversights. Your observations are concerning, and we will take immediate steps to address them. We regret the inconvenience caused by the misunderstanding at check-out and the limitations you encountered. Your comments are invaluable as we strive to improve. We under... read more
Disappointing
Friendless goes a long way. With all the cleaning help I observed, I would have expected the rooms and buildings for tha Not very clean. Staff was pretty unpleasant most of the time. Unique who worked the front desk and Mike the security guard were probably the only friendly ones working in that place. Location was perfect. Laundry facilities were decent.
Business response:
Dear Dawn, Thank you for evaluating your recent stay at our hotel. We are pleased our location served the purpose of your visit and that you could take advantage of our convenient laundry facilities. However, we genuinely regret we overlooked some areas while preparing your room, and we apologize if some of our staff were not as courteous and attentive as they should have been while serving you. We will address your concerns with the appropriate teams to ensure such issues are not repeated. We appreciate your feedback and ho... read more
Bad
Wouldn't recommend this location I love the company, but this location was horrible. The lobby smells like urine, the hallways smell like mold and had stains everywhere. The microwave was dirty and had roaches. The elevator was dirty and had graffiti all over. The vending machine ate my quarters. The location was real close to where I needed to be on short notice.
Business response:
Dear Priscilla, Thank you for taking the time to review our property. We were glad to read that you were pleased with our location. We do want to apologize for the difficulties you had with cleanliness. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen ... read more
Bad
Bad
Bad Booked 2 months in advanced, showed up after a 10 hour drive and they couldn't check us in due to "maintenance" on the rooms. Come to find out there just weren't any rooms available and we had to stay somewhere else. Nothing
Business response:
Dear Benner, Thank you for your feedback. We were disappointed to read about your experience and sincerely apologize for the inconvenience you had with your reservation. Our goal is to provide exceptional service to our guests; therefore, we are truly sorry this was not your experience. We will address this appropriately so we are more consistent in our service delivery. We hope to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
They took my money when i still didn't stay there and they tried to give me a room with the tv not w Everything Nothing
Business response:
Dear DYNESHA, Thank you for your candid feedback. We want every guest to enjoy everything about their time with us; therefore, we apologize for the inconvenience you experienced. Please allow us to check with the team about what went wrong. Don't hesitate to reach out to us at the hotel for any further queries. Thank you, we wish you all the best for your future travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Arlington - Six Flags
How is Extended Stay America - Arlington - Six Flags rated?
Extended Stay America - Arlington - Six Flags has a 2.6 star rating with 1,514 reviews.
When is Extended Stay America - Arlington - Six Flags open?
Extended Stay America - Arlington - Six Flags is open now. It will close tomorrow at 12:00 a.m.