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Extended Stay America - Arlington - Six Flags
- Hotels
- Arlington, TX
About this business
Location details
2420 E. Lamar Blvd., Arlington, TX, 76006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad smells like cigarettes. sofabed dirty
Business response:
Dear Maria, Thank you for staying with us and informing us about the smell issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Also, we regret that you had cleanliness issues with your sofabed. We will discuss with the concerned individuals for improvement. We hope to have you back for the outstanding stay you deserve. Sincerely, Hotel Management
I will never come back here again Roach infested room and they’re very rude Nothing at all roach infested room
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they do everything to prevent future occurrences. We apologize for any inconvenience you may have experienced, and we appreciate your patience. Sincerely, Hotel Management
Disappointing
Terrible stay They didn't have both rooms at first....we had to wait 45 minutes to get another room. Hotel was not very clean, smelled dirty, elevator didn't work on one side of hotel, we were not told about and was put on the third floor. Location
Business response:
Dear Rodney, Please accept our apologies for the issues you experienced during your stay at our hotel. We aim to provide a clean and well-maintained environment for our guests, and we apologize for the cleanliness issues, the delay in getting your rooms, and the lack of communication about the elevator being out of service. We will be addressing these concerns with our staff and taking steps to make necessary improvements. We appreciate your feedback and hope to have the opportunity to make amends and provide you with a bett... read more
will never stay again outdated, smelled terrible, no electricity, not clean, Location
Business response:
Dear Weslee, We're sorry to learn about your disappointing experience at our hotel. We aim to provide a clean, comfortable, and well-maintained environment for our guests, and we regret falling short in several areas during your stay. Please be assured that we will be addressing these concerns with our housekeeping and maintenance teams and taking steps to make necessary improvements. We appreciate your feedback and hope to have the opportunity to make amends and provide you with a better experience in the future. Sincerely,... read more
Not good. Paid 2 nights, only stayed 1 and went down the road. When you walk in, you are overwhelmed by the smell of cigarettes, random food and other things. Booked through booking agent and charged again upon check in. Location
Business response:
Dear John, We regret that we couldn't give you a better impression from the moment you arrived at our property, and we apologize for any frustration this undoubtedly caused. The situation you've described is unacceptable, and we will review this matter with our housekeeping team to ensure such issues are addressed. We are sorry that this concern compromised your plans with us, and we regret that you had to cancel with us. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, m... read more
My stay was HORRIBLE. It was dirty, wreaked of cigarette and marijuana smoke, missing drawers in bathroom, wifi was unreliable, staff was unprofessional, television remote did not work. I did not like anything about my stay at this hotel.
Business response:
Dear Javetta, We're deeply sorry for the distressing experience you had during your stay. Your dissatisfaction with cleanliness, odors, room amenities, and service is concerning and not reflective of our standards. We take your feedback seriously and will address these issues internally to prevent recurrence. Please accept our sincere apologies for the inconvenience and discomfort you faced. Your comments are valuable, and we're committed to improvements for a better guest experience. We hope for the chance to restore your c... read more
Bad
Mal No me gusto Nada
Business response:
Dear Daniel, We appreciate your feedback and apologize that your experience did not meet your expectations. Your input is valuable as it helps us identify areas for improvement. If there are specific concerns you'd like to address or suggestions you have, please feel free to reach out to us directly. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Arlington - Six Flags
How is Extended Stay America - Arlington - Six Flags rated?
Extended Stay America - Arlington - Six Flags has a 2.6 star rating with 1,514 reviews.
When is Extended Stay America - Arlington - Six Flags open?
Extended Stay America - Arlington - Six Flags is open now. It will close tomorrow at 12:00 a.m.