Extended Stay America - Arlington - Six Flags

Business response:

Dear Sasha, It is disappointing that we did not meet your expectations during this recent visit. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. Additionally, we sincerely apologize for the billing concern that you are having. Thank you again for bringing this to ou... read more

Business response:

Dear Cunningham, Thank you for having you as our guest, and we appreciate your positive feedback about our convenient location. However, we sincerely apologize for the inconvenience you experienced during your stay. Your comfort is important to us, and we are actively addressing these issues to ensure a more satisfying experience for all our guests. We appreciate your comments and hope you will choose us again. Sincerely, Hotel Management 

Business response:

Dear BARBARA, Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. It saddens us to hear that your visit did not meet your expectations, and we understand how frustrating this must have been for you. We apologize for not meeting our commitment to clean, fresh accommodations. Also, It is strictly prohibited to engage in any illegal activities within or outside of our premises; therefore, we need to learn about your experience. Rest assured that we will thoroughly exa... read more

Business response:

Dear Sabrina, Thank you for sharing your experience on your recent visit to our hotel. We apologize for any inconvenience caused due to the cleanliness issues and understand your frustration. We examine the room before guests arrive, but we'll speak to our team about missed areas. Our expert team is already at work to ensure seamless delivery. Please return; considering our friendly staff, we will surely provide you with the outstanding stay you deserve. Sincerely, Hotel Management 

Business response:

Dear Jennifer, Thank you for sharing your experience on your recent visit to our hotel. It is nice to know you loved the coffee here. However, we are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting your expectations. Our dedicated team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless del... read more

Business response:

Dear Leticia, Thank you for being our guest. We are sorry for the condition of the room not meeting your expectations. Our housekeeping team works hard to keep the areas clean, fresh, and up-to-date, and we regret they overlooked some areas in your room preparation which does not meet our standards. We are committed to making sure this does not happen again. Sorry for letting you down. On the other hand, it is nice to know you enjoyed our easy check-in and check-out process and the location was perfect for your needs. Thank ... read more

Business response:

Dear Gaby, We're disappointed to learn of your dissatisfaction with your stay. Your succinct feedback provides us with insights into areas that need improvement. We apologize for not meeting your expectations and for any inconvenience you experienced. We value your input and will use it to address shortcomings in our services. If you decide to give us another chance, we'll strive to provide you with an experience that aligns with your preferences. Thank you for sharing your thoughts, and we hope to have the opportunity to we... read more