This profile has been claimed by the business owner or representative.
Extended Stay America - Arlington - Six Flags
- Hotels
- Arlington, TX
About this business
Location details
2420 E. Lamar Blvd., Arlington, TX, 76006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Facility needs to be updated, not all areas were clean, certain locations had a bed smell.
Business response:
Dear Alicia, Thank you for taking the time to leave your remarks. We apologize for anything other than a completely satisfying stay and appreciate the feedback. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with the appropriate individuals and use them for future improvements. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hop... read more
Wasn’t totally satisfied for the amount that I had to pay The property appears to guest that live there! The property needs to be updated! There was no trash can in the rooms the bed is extremely hard! The elevator units did not work we used the stairs and the stairway casing was pulling up ! Very unsafe!!!! On my floor which was 205 someone had a dog and they weee chasing the dog down the hallway. The property could be such a great place to stay however it needs to be painted and redone! There are to many safety hazards! Th... read more
Business response:
Dear Aunisa, Thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. We very much appreciate you bringing this to our attention, and we will address this appropriately. Your comments are valuable to us as we continuously strive to improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
After driving 12 hours, it's disappointing to have a unclean room. There was negative issues with the booking of our confirmation. It wasn't honored. The room was damaged and not up to clean standards. There was 1 bed for 5 people. The sofa bed was broken and had no bedding on it. The toilet leaked, the bathroom door was damaged. We left early due to personal circumstances. Front desk clerk was nice and professional the day we checked in. The towels were clean.
Business response:
Dear MARTINEZ, Thank you for evaluating your stay. Our goal is to provide seamless service and accommodations for every guest. Therefore, we sincerely apologize for failing you. What you have encountered is unacceptable by our standards, and we thank you for bringing this to our attention. Although this does not change what transpired, we will share your concerns with our team to see what went wrong in preparing your suite and ensure our future guests do not encounter the same issues. We hope you consider this an isolated in... read more
You get what you pay for Could have been better staff, and better facilities that actually You get what you pay for
Business response:
Dear Maria, Please accept our apologies for not living up to your expectations. We want every guest staying with us to have an exceptional experience, and we are sorry this was not your impression. We hope you will give us an opportunity to redeem your confidence in us next time your travels bring you to our area. Sincerely, Hotel Management
a nightmare everything, fixtures, smoke detectors, door, everything was broken, carpet stained and smelly nothing, it was a pigsty
Business response:
Dear Alejandro, Please accept our apologies for failing to meet your expectations. We have brought your feedback to the attention of our housekeeping and maintenance associates to ensure the same predicaments do not inconvenience our future guests. We appreciate you bringing these concerns to our attention as it greatly helps us improve our service and accommodation. We hope you will consider revisiting us, as we would welcome the opportunity to leave you with a much better experience. Sincerely, Hotel Management
Bad
Payed for room didn’t end up staying do to nothing working would give no stars if allowed The picture advertised are of the extended stay 2 blocks down. It smelled horrible there was stuff all over the ways lights didn’t work. Didn’t even stay after paying for room and going to room Nothing don’t recommend
Business response:
Dear Cassondra, It was disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
it was ok cleanliness location
Business response:
Dear Dontavia, Thank you for being our guest and appreciating our location. However, we are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Disappointing
Frequently asked questions about Extended Stay America - Arlington - Six Flags
How is Extended Stay America - Arlington - Six Flags rated?
Extended Stay America - Arlington - Six Flags has a 2.7 star rating with 1,616 reviews.
When is Extended Stay America - Arlington - Six Flags open?
Extended Stay America - Arlington - Six Flags is open now. It will close tomorrow at 12:00 a.m.