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Extended Stay America - Arlington - Six Flags
- Hotels
- Arlington, TX
About this business
Location details
2420 E. Lamar Blvd., Arlington, TX, 76006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrived, saw the room and left it was so dirty, smelly, the room wasn’t clean when we got there. The guy said that was the only room available, so we left. There were towels on the floor, the bed wasn’t made. Just awful Nothing
Business response:
Dear Iara, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Please consider giving us another opportunity to host you and welcome you back soon. Sincerely Hotel Management
Bad
worst hotel we’ve stayed at in years if not ever 100% bad decision absolutely nothing
Business response:
Dear Jimmie, Please accept our apologies for your experience at our hotel. Our goal is to exceed our guests' expectations on every visit, and we sincerely apologize that this was not your experience. Again, we apologize for the issues you encountered. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
dirty, old, very misleading everything nothing
Business response:
Dear Jimmie, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Never again No towels Smell bad They weren't polite
Business response:
Dear Julie, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We hope this unfortunate situation will not prevent you from returning and that you will give us another opportunity to make your next visit worthwhile. Sincerely, Hotel Management
Bad We spent 4 days without light in the bathroom, they didn't change our room. They don't clean the rooms, they don't give new towels or toilet paper. The alarm rang several times at midnight. noises and disturbances. Several customers complained about their rooms in the lobby. I heard a man complain about the toilet not working. There was no hot water and the heating did not work. I talked to the owner and the secretary and they didn't care about the situation lousy service
Business response:
Dear Abigail, We apologize for the issues you experienced during your stay. Your total satisfaction is always our top priority, and we failed to show this to you. We aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectati... read more
Bad
awful. just plain awful. everything. we were treated poorly when complaining about the room, which was left a disaster. nothing, the environment was horrible, as we pulled up cops were everywhere and dhs was being yelled around. and the other company surroundings were very uneasy.
Business response:
Dear Alyssa, Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience does not represent our usual performance, and we regret not meeting your expectations. We have shared your comments with our team so we can take the appropriate action moving forward. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Bad
Frequently asked questions about Extended Stay America - Arlington - Six Flags
How is Extended Stay America - Arlington - Six Flags rated?
Extended Stay America - Arlington - Six Flags has a 2.7 star rating with 1,616 reviews.
When is Extended Stay America - Arlington - Six Flags open?
Extended Stay America - Arlington - Six Flags is open now. It will close tomorrow at 12:00 a.m.