This profile has been claimed by the business owner or representative.
Extended Stay America - Arlington - Six Flags
- Hotels
- Arlington, TX
About this business
Location details
2420 E. Lamar Blvd., Arlington, TX, 76006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
didn’t stay Booking.com sent us to another BAD place!!! and said it was 168.00 took 215.00 out of my account when we got there they said we had NO reservation!!!! they do not take reservations and they only had one room with one bed!!!!!!!
Business response:
Dear Annie, Thank you for taking the time to share your comments. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Please be assured we will take appropriate action where necessary to serve you in the future better. If we may be of any further assistance to you, please do not hesitate to get in touch with us directly at the hotel. We appreciate your valuable feedback. Sincerely, Hotel Management
Bad
I guess you get what you paid for, it was affordable for the size room we needed, but didn’t feel safe sleeping with all First they made us check the room before I could check in, which was sketchy. For being a non-smoking facility it smelled like smoke in the hallways, the elevator did not work & we were on the 3rd floor. There were cracks in the door frame & no bolt lock for extra safety, made it feel very unsafe. We asked for toilet paper because we were about to run out & they tried to give us a half used roll because th... read more
Business response:
Dear Patricia, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Poor
Bad
The assistant manager did not support me after the worker kept my cash. The staff at the front desk stole my cash.
Business response:
Dear vogel, Thank you for your feedback and for being our valued guest. We apologize for any negative experience related to your recent visit. Please know we take accusations of this nature seriously, and we appreciate your patience as we investigate. Our hope is to resolve this situation quickly and follow up with you directly. Sincerely, Hotel Management
Bad The staff told us to call booking and get our money back because they would not stay in that room with their family it was terrible and we ended up sleeping in our car because I couldn't get my money back and I couldn't afford to get another room Nothing we did not stay here
Business response:
Dear Melissa, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Bad
Bad That I had no heat for 4 days . The phone cord was never fixed . The bathroom light burns out and wasn't fixed. Nothing
Business response:
Dear Millie, Thank you for reviewing your stay at our hotel. We are sorry for the inconvenience you experienced due to the maintenance issues in your suite. Unfortunately, maintenance issues arise from time to time, and we are sorry we could not get everything fully operational immediately. We've shared your concerns with the right people in our organization. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Arlington - Six Flags
How is Extended Stay America - Arlington - Six Flags rated?
Extended Stay America - Arlington - Six Flags has a 2.7 star rating with 1,616 reviews.
When is Extended Stay America - Arlington - Six Flags open?
Extended Stay America - Arlington - Six Flags is open now. It will close tomorrow at 12:00 a.m.