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Extended Stay America - Arlington - Six Flags
- Hotels
- Arlington, TX
About this business
Location details
2420 E. Lamar Blvd., Arlington, TX, 76006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Poor
Mala experiencia! Desde que llegue, no tenían anuencia de mi reserva, no había la habitación que reserve y me dieron una más barata, y me cobraron la cara, dentro del hotel tenía muy mal olor y habían muchas quejas de que fumaban yerba dentro del Hotel supongo que es el olor de todos los días desde que llegué. Quice pedir un rollo de papel y el control de la tv. Y no sólo me hicieron esperar en recepción más de 40 minutos, para después, casi tirarme el control y el rollo de papel, por el vidrio.. No pude cancelar he irme rec... read more
Business response:
Dear Lucrecia, Thank you for being our guest and informing us about your time with us. We genuinely apologize for not delivering the experience you expected. We will discuss these issues appropriately as we always focus on improving in these areas, so our guests have an enjoyable experience when staying with us. Please reach out to us if you wish to discuss this further. Again, we are very sorry this occurred during your stay, and we look forward to talking with you soon. Sincerely, Hotel Management
Very Poor They don't have toilet paper, when you tell them and ask for some, I was told they only give out toilet paper 1on Monday and Friday, do not give you clean sheets, that tell you to wash them yourself. I was there from Thursday until Sunday. I was disappointed because the days I was there, I would not even be there for toilet paper, days. What did they want me to do, not use the bathroom the whole time I was there. I didn't have vehicle so I would have to get an Uber which is 14$ and up each ride and I would have to ... read more
Business response:
Dear Lyons, Please accept our apologies and assurance that we will be working to address the concerns outlined in your review. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. It is always our goal to follow up and resolve everything to your satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future visit. Sincerely, Hotel Management
Creepy receptionist A short, soft-spoken man with an accent, curls, and a gold ring checked me in when I arrived and he was incredibly creepy. I sincerely believe he looked me up while I went to go check out the first room he offered me because when I got back to the front desk, he made up a story that didn’t make any sense and included information I didn’t tell him. It made me very worried for my safety. I got very little sleep that night. Aside from the service, the hotel is an absolute wreck. Please don’t bother
Business response:
Dear Asia, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
DONT DO IT. Sleep in your car at Wal-Mart. Bed bugs, roaches, no water in bathroom sink, no dishes/coffee pot, the man outside of our window doing drugs, the hotel smelled of weed everytime we left and came back. The price list by the door posted there will be a charge for smoking. That was a joke in its self given the drug use was everywhere. The fact I booked a double and only got a single and still got charged the full amount. Front door security for looks.... side door had no lock or handle at all. So it was pointless. O... read more
Business response:
Dear Deanna, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur. Sincerely, Hotel Management
Bad
Disappointing Management Location
Business response:
Dear Scott, Thank you for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance. Sincerely, Hotel Management
Disappointing
Bad This place is disgusting and I do not recommend it at all the rooms were dirty dark and smelly and this is not a place to bring your kids at all!
Business response:
Dear Jared, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Arlington - Six Flags
How is Extended Stay America - Arlington - Six Flags rated?
Extended Stay America - Arlington - Six Flags has a 2.7 star rating with 1,616 reviews.
When is Extended Stay America - Arlington - Six Flags open?
Extended Stay America - Arlington - Six Flags is open now. It will close tomorrow at 12:00 a.m.