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Extended Stay America - Arlington - Six Flags
- Hotels
- Arlington, TX
About this business
Location details
2420 E. Lamar Blvd., Arlington, TX, 76006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Dirty, cockroaches, no towels, no blankets, holes in walls, stinky Nothing
Business response:
Heather, thank you for your stay and your feedback. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Is hotel of horrors The facilities were extremely dirty and beyond repair. My experience at this facility was very bad.. Got to my room and I did not have A blanket and my sheets were dirt. Went to the front desk to ask for a blanket and clean sheets and was given Sheets to change myself.. And was told they were out of blankets and was given what looked like a tablecloth tablecloth. Went back to my room to change my sheets when I discovered blood on the mattress and there was no mattress cover of any kind.The bathroom had to... read more
Business response:
Thank you for your candid evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We also appreciate you letting us know that the smoke alarm was missing from your guest room during your stay. We take safety precautions such as these very seriously and will have our property engineer inspect the room and correct this issue. We hope you will reconsider a future stay ... read more
Bad Place is dirty had rat holes keys wouldn’t stay programmed smell in all the building staff was horrible bed wasn’t made had no comforter elevator was horrible no sanitizing going on side doors were broken had to walk around building people dealing crack in back horrible!!! Place is dirty had rat holes keys wouldn’t stay programmed smell in all the building staff was horrible bed wasn’t made had no comforter elevator was horrible no sanitizing going on side doors were broken had to walk around building people dealing crac... read more
Business response:
Ricardo, thank you for your candid evaluation. We regret our beds were not to your comfort and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and make sure we are more consistent in our service delivery. Meanwhile, we will review your feedback with our maintenance team and make sure the problems you outlined are resolved ... read more
Poor
Dissatisfied TRIP I paid for a room that I didn't stay in. I got put in a room where another person was sleeping. The sofa bed in my room was completely nasty. I still haven't been reimbursed for my downgrade. The location and the front desk manager was nice. Everyone else was poorly dressed and didn't have a clue what was going on.
Business response:
Lakomanesha, thank you for posting a review of your stay. We regret we were not able to accommodate you in the room of your choice and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will give us another chance to provide you with the hospitality for which we are known on your next visit through this area. Sincerely, Hotel Management
we payed on top of bed couldn’t not take our shouts off definitely a 1 star nasty and bathroom nasty couldn’t have decent comforter thinnest one I ever seen very bad
Business response:
Vincent, thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not satisfied with our beds. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request or do whatever we can to make your stay as comfortable as possible. We appreciate your business and sincerely apologize that we did not provide you with a good night's sleep. Thank... read more
Disappointing There were roaches and it smelled
Business response:
Jeffrey, on behalf of our entire team please accept our sincere apologies for the inconvenience you experienced due to the outside insects and also with the odor issue. We take pride in our excellent customer service therefore, we are disheartened to know that we failed while you were here. Be assured we have shared your concerns with our pest control and housekeeping team for quick review and action. Please consider giving us another opportunity to host your future visits. Sincerely, Hotel Management
Poor Rooms were not clean properly and they had roaches in the room. Hallways smelled like marijuana. They had roaches and rooms were not that clean
Business response:
Ismael, thank you for sharing your experience at our hotel. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Poor The smell of the facility and roaches in the fridge. We were surprised with a deposit and no one could tell us how the trolley works even though the hotel advertised it. Nothing it had a bad odor of cheap air freshener and roaches inside the fridge
Business response:
Roberto, thank you for taking the time to review your stay with us. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Arlington - Six Flags
How is Extended Stay America - Arlington - Six Flags rated?
Extended Stay America - Arlington - Six Flags has a 2.7 star rating with 1,616 reviews.
When is Extended Stay America - Arlington - Six Flags open?
Extended Stay America - Arlington - Six Flags is open now. It will close tomorrow at 12:00 a.m.