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Extended Stay America - Arlington - Six Flags
- Hotels
- Arlington, TX
About this business
Location details
2420 E. Lamar Blvd., Arlington, TX, 76006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair
Worst stay We reserved for two rooms but they canceled the rooms that we wanted. The room that was a available was full of crockroaches. The hallway smelled very bad and the room as well. When we ask for more stuff there was no blankets or pillows available. We were given only two sheets. They had things all over them. The mattresses had a lot of stains too. At 5:00am in the morning we will waken up by loud screams and yells and the police arrived till 8:00. The problem was reserved and the person was arrested across the roo... read more
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerely, Hotel... read more
will never stay there again left the 2nd night the said they would refund the 2nd night and they did not or room smells like dog poop cockroaches on the wall nothing lock on door did not work had to put are luggage in the car every time we left so no one would steal it
Business response:
Jeff, thank you for sharing your feedback. We sincerely apologize for the maintenance issue you had with the door lock and the inconvenience this caused. We wish we had the opportunity to address the problem while you were here, as we would have done our best to ensure you were comfortable. We are also very sorry for the cleanliness issue you encountered in your accommodations. Please be assured we will share this with the pest control team to guarantee that procedures are being followed to prevent any future issues. We trul... read more
Bad Everything Nothing
Business response:
Tinnequa, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Bad No TV, only one pillow and stained at that bugs in tub clothes left from a previous stay sticky floors dirty counters etc. Location close to entertainment!!
Business response:
Elvia, thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying w... read more
Fair
Our last stay was way better, not good at all Not clean at all, the hotel smelled, and the building smelled.like dogs, not good at all All my family could stay together
Business response:
Josh, thank you for your honest evaluation. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Very Poor
Very roomy place to stay just need to clean towels and linen better and have an exterminator to come Need an exterminator. Killed about 5 roaches. Some in the kitchen and some in the bathroom. Some of our towels were dingy, so we only used the clean looking ones and went and purchased some of our own. Pillow cases were dingy, we sprayed our covers and pillow cases with my Clorox fabric sanitizer. The room was very big with a living room area. Great size for the entire family!!!
Business response:
Tasheka, thank you for staying with us and for sharing your feedback. We are sorry we disappointed you by failing to provide you with a perfectly prepared room. Your comments will be shared with the housekeeping team for review and action. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us a chance to serve you better the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Arlington - Six Flags
How is Extended Stay America - Arlington - Six Flags rated?
Extended Stay America - Arlington - Six Flags has a 2.7 star rating with 1,616 reviews.
When is Extended Stay America - Arlington - Six Flags open?
Extended Stay America - Arlington - Six Flags is open now. It will close tomorrow at 12:00 a.m.