This profile has been claimed by the business owner or representative.
Extended Stay America - Arlington - Six Flags
- Hotels
- Arlington, TX
About this business
Location details
2420 E. Lamar Blvd., Arlington, TX, 76006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Pictures are deceptive. Not a clean place They were understaffed. No towels. No daily housekeeping. Room smelled bad. Toilet wasn't working properly. Small debree on the floor as if it had not been swept and mopped. A few of my friends had reservations also and were told they were full. So they overbooked it and didn't offer them any alternative. Gym and lobby restrooms were dirty, no toilet paper or paper towels. Dirty paper all over the floor. That it was roomy and affordable.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Sucio No internet free Rooms are dirty Cocaroaches in the room Just the location
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Poor When I checked in, there was a pillow from the bed as if someone was asleep there prior to check in. Smell was bad. Overall cleanliness was bad. I don't they do thorough cleaning when they do housekeeping. TV channels went out for a few hours. Internet came and went. Hallways were filthy. Location
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
BAD Rooms had no hot water and smelled like dirty feet. Staff
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Nice location, but not a nice stay. It did not look clean at all. Our water did not get hot, barely luke warm. The pillows were flat and the comforter had cigarette holes. There was a strong odor in the hallway. The location was excellent.
Business response:
Shenita, thank you for your review. Although you liked our location, we apologize for the issues you encountered. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Poor Shower head leaked carpets were dirty missing lightbulbs door was cracked found an earing that was not ours
Business response:
Jorge, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Poor
Worst place ever! So dirty! The whole building was dirty. The room looked like it hadn’t been vacuumed or swept in days. The counters were dirty. The bedding was full of stains (blood). The pillows were brown and yellow. The shower was leaking so there was barely any water coming out from shower head. The microwave didn’t work. The stuff gave me a vacuum to clean up myself. The stuff seemed bothered that they had to do their job. This was the worst experience I’ve ever had anywhere. And to top it off they have a 100 dollar d... read more
Business response:
Desiree, thank you for taking the time to evaluate your stay. We apologize for the cleanliness issues you encountered and for the concerns you had with your room. We will share your comments with our housekeeping and maintenance teams to ensure we prevent such reoccurrences. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respe... read more
Frequently asked questions about Extended Stay America - Arlington - Six Flags
How is Extended Stay America - Arlington - Six Flags rated?
Extended Stay America - Arlington - Six Flags has a 2.7 star rating with 1,616 reviews.
When is Extended Stay America - Arlington - Six Flags open?
Extended Stay America - Arlington - Six Flags is open now. It will close tomorrow at 12:00 a.m.