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Extended Stay America - Arlington - Six Flags
- Hotels
- Arlington, TX
About this business
Location details
2420 E. Lamar Blvd., Arlington, TX, 76006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Won't be returning. There was a terrible smell throughout the facility. The floors in the room were terribly filthy and sticky. The bathroom door had been removed and there were no towels. The bedding was stained and thrown on the bed as if it hadn't been cleaned after the previous customer, plus there were crumbs all over the bed. The sofa pull out mattress was filthy with dirt, dust, food. There were tiny cockroaches everywhere. The kitchen light didn't work. Every tabletop and counter was filthy, sticky. The location was ... read more
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, Hotel Management
Poor it was super dirty in the lobby and in the room there was a little blood stain on our sheets towels were dirty
Business response:
Joe, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Bad I paid for room on Wednesday and went there Friday and they said I didn't pay and wouldn't even look at my card info on phone
Business response:
Brandy, thank you for posting a review of your stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation and the way our associates handled this. Please be assured we will take appropriate action where necessary to serve you in the future better. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
Bad Everything Lobby Dirt
Business response:
LaKeisha, thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Bad Everything Nothing
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
I would not stay again it looked like it used to be the projects turned into a hotel. it wasn’t the worst I’ve stayed but far from the best. the location
Business response:
Debi, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
horrible the hotel had an odd smell and had alot of remodel going on room I was provided the did not even require the card key provided and there was a layer of dust all over the furniture had to leave immediately they charged me on Booking.com for the stay and they ended up charging me at the hotel as well only got refunded one charge and they still ended up charging me for one night on top of the two charges made very disappointing there isn’t anything positive to say about this experience
Business response:
Yesenia, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Bad
Bad
Frequently asked questions about Extended Stay America - Arlington - Six Flags
How is Extended Stay America - Arlington - Six Flags rated?
Extended Stay America - Arlington - Six Flags has a 2.7 star rating with 1,616 reviews.
When is Extended Stay America - Arlington - Six Flags open?
Extended Stay America - Arlington - Six Flags is open now. It will close tomorrow at 12:00 a.m.