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Extended Stay America - Arlington - Six Flags
- Hotels
- Arlington, TX
About this business
Location details
2420 E. Lamar Blvd., Arlington, TX, 76006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it didn’t happen paid for a service or product that was not available, therefore this property stole from me and won’t respond. legal action being taken paid for room, was turned away when we arrived, said they were full. still have not heard back from anyone concerning a refund
Business response:
Staci, thank you for taking the time to show us your concern. We regret the negative experience you had while here. Kindly allow us some time to look into this matter, and we would be grateful for your patience during this time. Sincerely, Hotel Management
Poor I pay for a queen size room. I gotten a mess up room broken items amd didnt get my deposit back
Business response:
Kevin, thank you for staying with us. We take the upkeep of our accommodations seriously, and thus, it is disappointing to know you were unhappy due to the housekeeping issues in your suite. Please be assured your comments will be relayed to the appropriate team in the effort to deliver the well-appointed rooms our guests deserve. If you have further financial queries, please reach out to our front desk, as they will be more than happy to assist you. We do hope you will stay with us another time so we can provide you with a ... read more
Bad I was charged for a room they did not have for me. I had to go to another hotel.
Business response:
Menzise, thank you for taking the time to post your feedback. We regret you were unable to stay with us and if you were wrongly charged. If you have any unresolved financial queries, please reach out to our front desk, as they will be more than happy to assist you. We appreciate your patience and hope to host you in the future. Sincerely, Hotel Management
Bad I was still charged for the room even tho they didnt have one for me They were over booked and didnt have a room for us upon arrival
Business response:
Rebecca, thank you for taking the time to share your feedback. We are sorry we were unable to accommodate you this time as we were overbooked. We truly understand the frustration you must have felt and will review your concern appropriately so we can avoid this from happening again. If you have any further financial queries, please reach out to our front desk as they will be more than happy to assist you. We appreciate your patience and hope to host you in the future. Sincerely, Hotel Management
Bad
would not recommend when we got to the hotel they told us they didn’t have my room available when we purchased it ahead of time
Business response:
Ashley, thank you for taking the time to share your feedback. We are sorry we were unable to accommodate you as we were overbooked and for the inconvenience this caused. We hope you will give us a chance to serve you the next time you visit this area. Sincerely, Hotel Management
Bad dirty and run down it was a good location being next to six flags
Business response:
Denise, thank you for being a guest at our hotel and sharing your feedback. We regret you were not satisfied with the condition of our property and the cleanliness issue you encountered at our hotel. We have shared your concern with our housekeeping team to ensure we are more consistent in our service delivery. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
This room was unacceptable for what I paid. There were other hotels in the area that offered better amenities and at a m we were missing a shower curtain, a phone in the room, the bathroom door didn’t shut, & there was no hook- part to the safety lock. Also two main reasons that we stayed was to swim & unwind, the pool was “being cleaned” and the other reason I booked was breakfast was supposed to be included. Their idea of breakfast was coffee & a to-go muffin and/or a package of oatmeal. location
Business response:
Tracy, thank you for sharing the specifics of your stay. We are disappointed to read our accommodations did not provide the value for which you were hoping and that we did not meet your expectations. We also apologize for the inconvenience you faced in your suite and will share your feedback with the appropriate individuals to take the necessary steps. In addition, we regret your disappointment with our breakfast offerings and that you were not able to take advantage of our pool. We hope you will give us a chance to redeem o... read more
Crooks they are. I didn't like the fact that this establishment stole my money. After overbooking when the site still had 4 rooms online the representative told me that they would cancel the payment, only for me to be charged in full. When I returned and asked why I was charged in full it was put on my reservation that I was a no show. This place will steal your hard earned money and smile in your face. I liked the fact that the front desk agent was very good at lying to my face. She made me feel like she was really taking g... read more
Business response:
Anthony, thank you for bringing this to our attention. We take this matter seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Arlington - Six Flags
How is Extended Stay America - Arlington - Six Flags rated?
Extended Stay America - Arlington - Six Flags has a 2.7 star rating with 1,616 reviews.
When is Extended Stay America - Arlington - Six Flags open?
Extended Stay America - Arlington - Six Flags is open now. It will close tomorrow at 12:00 a.m.