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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I really enjoyed my stay at the hotel it was very clean and the staff was amazing always greeting me and most of all gave me my room accommodations with walk in shower based on my profile. Thank you for a plea stay I came for work and I will stay here again.
One night stay I didn't feel like the parking lot was lit well enough with the homeless population in the area and the dark and vacant restaurant next door. The room smelled as if someone may have smoked in it previously and the bed was as hard as a rock. Aside from that the staff was lovely and it was quiet in the room.
Business response:
Dear Guest, We appreciate your kind words about our staff and the tranquility of your room. However, we apologize for any inconvenience caused by the lighting in the parking lot and the neighboring restaurant. Your safety is important to us, and we'll address these concerns. We're sorry for the odor and bed discomfort you encountered. Your feedback is invaluable for our improvements. Should you consider staying with us again, we aim to provide a more comfortable and enjoyable experience. Thank you for sharing your thoughts.S... read more
Not comfortable - not returning -beware Lady at check in was extremely helpful. After check in, I no longer reveived that service. The location and additional evening/morning employees made me very uncomfortable. There was no signage on the street. This seemed more like a shady apartment complex than an extended stay. When I checked out in the morning, a lady barely opened the managrment door, just a sliver & said can I help you. I told her I needed to give her my key. She said to just leave it on the counter & shut the door... read more
Business response:
Dear Diane, Thank you for your feedback. Please accept our deepest apologies for the level of service you received from our staff. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please be assured we will address this with our team. We truly hope this unfortunate situation will not prevent you from returning and that you will give us another opportunity to make your next stay worthwhile.Sincerely,Hotel Management
Very nice place to stay Very nice and polite front desk agent, he was extremely helpful and very efficient at his job.
Really nice staff at Check in Deborah Lynn and Jim really were nice and friendly.
Business response:
Dear Timothy, Thank you for taking the time to share such positive feedback for Extended Stay America. We are delighted to read that you had such a wonderful experience with us. Thank you for recognizing the excellent service our associates, Deborah Lynn and Jim, extended to you. We are so happy our service is the highlight of your stay, and we’ll be sure to share your compliments with our team to let them know their efforts are appreciated. It was a pleasure having you as our guest, and we hope to see you again soon.Sincere... read more
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 4.2 star rating with 1,450 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.