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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent would stay there Shaina and again
Our stay was good room clean staff friendly The only complaint I have is when we checked in the lady double charged my credit card and still waiting on refund!
Business response:
Dear Sherie, Thank you for staying with us and reviewing your experience. While we are pleased that you enjoyed your stay and loved the clean suite and hospitable staff, we apologize for the billing concerns and the inconvenience this must have caused. Our team will be reviewing the details of your stay and the billing process to ensure that any mistakes are corrected and that this does not happen again in the future. Meanwhile, please feel free to reach out to us directly at the hotel to discuss your concerns further and fi... read more
Great clean place to stay when I am in town for work. Very lovely staff.
Business response:
Dear Shirlynn, Thank you for posting such kind comments about our hotel. We make every effort to provide service above and beyond your expectations, so we are pleased to know our staff proved it. We look forward to sharing your comments with the team. Thank you for choosing Extended Stay America. We hope to welcome you again soon when you are in the city for work.Sincerely,Hotel Management
Friendly staff. Clean room. Bed was a little stiff. Some neighbors were loud (no fault of the facility, of course). Would stay here again
Room wasn’t clean and we never got the dishes and utensils we requested. They also double charged us for the room. The area around the property is abandoned and seems unsafe.
Business response:
Dear Joshua, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 3.6 star rating with 2,137 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.