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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying! We hope you come back soon!
Business response:
Thank you for staying! We hope you come back soon!
I liked how close the hotel was to shopping centers as well as local to plenty of restaurants. The staff is great, Ms. Debbie at the front desk is so nice and welcoming. Recommend this for the price and area.
Business response:
Your outstanding review of Extended Stay America made our day! We are pleased to read how much you love our proximity to the shopping centers and many restaurants. We also appreciate your acknowledging Debbie for her excellent service. Thank you for your recommendations, and we look forward to seeing you again soon. Sincerely, Hotel Management
No frills hotel that barely covers the basics. Although there is a full kitchen, but no dishes, coffee maker, silverware, etc in the room. You can "checkout" all these items from the front desk. The info card in the room says they will deliver it to your room, but they require you come get them. No soap or dishcloth given to wash them. No hairdryer in the bathroom. Or bathroom amenities like shampoo & conditioner. Just a bar of soap. Room was clean and in ok condition(minus broken fridge door handle) but no maid service unle... read more
Business response:
Thank you for choosing to stay with us. Although you were happy with our location and pet-friendly rooms, we are sorry you were disappointed with the bathroom amenities and our kitchenware policy. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their bath amenities such as hairdryers and toiletries. Your feedback is much appreciated, and we hope to have another opportunity to welcome you back the next time you are in our area. Sincerely, Hotel Management
Ok place but no dishes or utensils. Don’t need to add anything more
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay at our hotel. However, we regret your disappointment during your visit. Please note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Thank you again for your feedback, and we hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Ma... read more
Efficient friendly check-in with Molly. I also enjoyed the full sized refrigerator.
Business response:
Dan, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked the full-size fridge. We also appreciate you mentioning our staff member Molly and will be sure to share your kind comments with her. It was a pleasure having you as our guest, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for staying! We hope you come back soon!
Friendly staff. Hotel had an odd smell throughout. Pretty much everything you would think would be in an extended stay hotel room was NOT in the room and was told at the front desk that “because of sanitation purposes” those things are available, however must be requested at the front desk. Hair dryer, coffee maker, any and all kitchen items...you name it. Not impressed.
Business response:
Erin, thank you for being our guest at Extended Stay America. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the odor you experienced while you were here. Your feedback has been shared with our housekeeping team, and we're working with them so we can redouble our efforts to remove the smell from our property. Also, know the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon r... read more
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 4.2 star rating with 1,473 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.