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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Liked the hotel was dog friendly. Wish the room was cleaner and more updated. Linens were clean but dingy and could tell you were old and used.
Business response:
Teri, thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay, liked our pet-friendly environment and your clean suite. We appreciate your feedback and hope to see you again soon on your next trip this way. Sincerely, Hotel Management
Business response:
We really appreciate your business and truly hope you will use Extended Stay America Asheville again. Have a great day!
Business response:
Thank you for staying with us! We really appreciate your business and hope to see you again! Have a great day!
Business response:
We really appreciate your business and truly hope you will use Extended Stay America Asheville again. Have a great day!
The bed was extremely uncomfortable. Rooms are basic, nothing wrong with them but nothing special either. The staff was nice to me until they realized I had a dog, then their attitude changed. This is a pet friendly hotel so I'm not sure what the issue was, but I definitely felt like it was a problem for them.
Business response:
Thank you for your feedback. We are sorry we did not meet your expectations with our pet-friendly facilities and the service issues you experienced. We also apologize for the difficulties you had with the comfort of your bedding. We are planning to upgrade our suites soon, including the bedding. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
The sheets were dirty when we checked in. Also found a few bugs. Interior hallways had an unpleasant scent. Staff was very nice. Pet fee was reasonable.
Business response:
We appreciate your evaluation of your stay at our hotel. Although you had an overall pleasant stay, we apologize for the housekeeping issues and your feedback is shared with the appropriate team for review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Great hotel We loved this hotel and it was close to where we were working. The staff were warm and friendly and everything was clean. Great local restaurant right by there.
Business response:
Richard, thank you for being our guest and for taking the time to review your experience at Extended Stay America - Asheville - Tunnel Road. It is nice to know you found our location convenient to your needs, suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, ... read more
Pleased Nice room, very clean. Would definitely stay again.
Business response:
Tiffany, thank you for sharing your nice comments regarding your stay with us at Extended Stay America. It's great to know you were happy with your suite and other areas of our hotel. We take pride in providing friendly service and homelike comforts for an enjoyable stay. We look forward to welcoming you back for another stay. Sincerely, Hotel Management
Easy check in. Friendly staff.
Business response:
Cyndi, thank you for the excellent review of Extended Stay America. We're delighted to know the service provided by our associates met all your expectations and that you had a pleasant time with us. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 4.2 star rating with 1,473 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.