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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Easy check in. Friendly staff.
Business response:
Cyndi, thank you for the excellent review of Extended Stay America. We're delighted to know the service provided by our associates met all your expectations and that you had a pleasant time with us. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management
Business response:
Front Desk
The floors in the room needed more cleaning. The staff were excellent.
Business response:
It is nice to read the review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are glad we were successful in doing so during your stay. Your comments regarding the cleanliness have been shared with the appropriate team. Thank you again, and we hope to welcome you back soon. Sincerely, Hotel Management
Would stay again. The overall stay was great. Love that they are pet-friendly. I wish more places were. The place did need to be updated a little. When I got there the was some missing windows covered with plastic. Also there was no late night front desk. But my room was pretty good.
Business response:
Anna, thank you for taking the time to share your experience at Extended Stay America. We are thrilled to know you liked our pet-friendly policy and that you had a rejuvenating stay in your well-maintained room. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
The price was right. Could have been cleaner
Business response:
Margaret, thank you for your review and for letting us know you enjoyed most of your stay with us. We are sorry for issues with your room as cleanliness of our hotel is a key priority. Your comments have been shared with the housekeeping team in an effort to improve our service. We look forward to seeing you again when you return to this area. Sincerely, Hotel Management
Working man’s place. The building needs carpets cleaned. The receptionist was so good to us and went the extra mile. She was excellent.! Lots of male laborers stay there. No ice machine. It is what it is no frills. Only stayed one night. Quick overnight trip. Lowest price on hotels.com that had 2 beds.
Business response:
Thanks for choosing us for your overnight stay. We are glad you had an overall pleasant visit and liked the service provided by our front desk staff. However, we are sorry for not meeting all of your expectations. We will share your feedback with the appropriate team members, so we can take action to prevent these issues from happening again. Please note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. Thank you again for your feedback, and... read more
Could be cheaper Good place, not that clean, ok kitchen, but too expensive for what offers.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
We came down for so called breakfast which was not. Not even coffee. At desk they said it was first come first served even though we were in appropriate time frame.
Business response:
Thank you for being our guest. We are sorry you weren’t able to take advantage of our breakfast offerings. This is not the kind of experience we would like our guests to leave with, and your feedback has been discussed with the concerned team to find out what went wrong. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Everything was great except the noisy people on the floor above us
Business response:
Layce, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, we wish we had the opportunity to address the noise problem you had while you were here as we would have done our best to ensure you were comfortable. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 4.2 star rating with 1,449 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.