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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Could be cheaper Good place, not that clean, ok kitchen, but too expensive for what offers.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
We came down for so called breakfast which was not. Not even coffee. At desk they said it was first come first served even though we were in appropriate time frame.
Business response:
Thank you for being our guest. We are sorry you weren’t able to take advantage of our breakfast offerings. This is not the kind of experience we would like our guests to leave with, and your feedback has been discussed with the concerned team to find out what went wrong. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Everything was great except the noisy people on the floor above us
Business response:
Layce, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, we wish we had the opportunity to address the noise problem you had while you were here as we would have done our best to ensure you were comfortable. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
We experienced some problems the first day but they offered some money back for our troubles. They were very willing to make up for the issues.
Business response:
Mary, thank you for choosing Extended Stay America. We are sorry if you had any inconvenience. Moreover, we are glad our staff was attentive to your needs and resolved your issues to your satisfaction. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Room was good. Staff was kind. Only issue is I booked a room for a queen bed and that definitely was not a queen bed. Maybe a full. And our key stopped working after first day.
Business response:
It was our pleasure accommodating you at Extended Stay America. We are glad to know you liked our courteous associates and overall enjoyed your stay with us. However, we are sorry our room size was not to your expectations. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Room was a little dirty like microwave and there was left over things
Business response:
Thank you for choosing to stay with us. We're sorry for the cleanliness issues you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Good location is the main highpoint. For >100$ a night, it is aging, hard to look at some of the stains in bathtub or the dust on the lamp shades. The breakfast was More of grab and go station of granola bars and coffee ( not good). The staff were very pleasant and friendly.
Business response:
Thank you for being our guest. Although you liked our location and that you had an overall pleasant stay, we sincerely apologize that our facility fell short of your standards. Your feedback about the cleanliness and our breakfast offerings will help us improve our future guest experiences moving forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Front desk check in was smooth, room was comfortable, bed and pillows. However there was a distinct funky smell......not too strong, thankfully. Location was back off the highway and quiet. I liked the security of no outside door, and a key card for needed for every area.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 4.2 star rating with 1,410 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.