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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The sheets were dirty when we checked in. Also found a few bugs. Interior hallways had an unpleasant scent. Staff was very nice. Pet fee was reasonable.
Business response:
We appreciate your evaluation of your stay at our hotel. Although you had an overall pleasant stay, we apologize for the housekeeping issues and your feedback is shared with the appropriate team for review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Great hotel We loved this hotel and it was close to where we were working. The staff were warm and friendly and everything was clean. Great local restaurant right by there.
Business response:
Richard, thank you for being our guest and for taking the time to review your experience at Extended Stay America - Asheville - Tunnel Road. It is nice to know you found our location convenient to your needs, suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, ... read more
Pleased Nice room, very clean. Would definitely stay again.
Business response:
Tiffany, thank you for sharing your nice comments regarding your stay with us at Extended Stay America. It's great to know you were happy with your suite and other areas of our hotel. We take pride in providing friendly service and homelike comforts for an enjoyable stay. We look forward to welcoming you back for another stay. Sincerely, Hotel Management
Easy check in. Friendly staff.
Business response:
Cyndi, thank you for the excellent review of Extended Stay America. We're delighted to know the service provided by our associates met all your expectations and that you had a pleasant time with us. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management
Business response:
Front Desk
The floors in the room needed more cleaning. The staff were excellent.
Business response:
It is nice to read the review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are glad we were successful in doing so during your stay. Your comments regarding the cleanliness have been shared with the appropriate team. Thank you again, and we hope to welcome you back soon. Sincerely, Hotel Management
Would stay again. The overall stay was great. Love that they are pet-friendly. I wish more places were. The place did need to be updated a little. When I got there the was some missing windows covered with plastic. Also there was no late night front desk. But my room was pretty good.
Business response:
Anna, thank you for taking the time to share your experience at Extended Stay America. We are thrilled to know you liked our pet-friendly policy and that you had a rejuvenating stay in your well-maintained room. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
The price was right. Could have been cleaner
Business response:
Margaret, thank you for your review and for letting us know you enjoyed most of your stay with us. We are sorry for issues with your room as cleanliness of our hotel is a key priority. Your comments have been shared with the housekeeping team in an effort to improve our service. We look forward to seeing you again when you return to this area. Sincerely, Hotel Management
Working man’s place. The building needs carpets cleaned. The receptionist was so good to us and went the extra mile. She was excellent.! Lots of male laborers stay there. No ice machine. It is what it is no frills. Only stayed one night. Quick overnight trip. Lowest price on hotels.com that had 2 beds.
Business response:
Thanks for choosing us for your overnight stay. We are glad you had an overall pleasant visit and liked the service provided by our front desk staff. However, we are sorry for not meeting all of your expectations. We will share your feedback with the appropriate team members, so we can take action to prevent these issues from happening again. Please note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. Thank you again for your feedback, and... read more
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 4.2 star rating with 1,410 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.