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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was good. Staff was kind. Only issue is I booked a room for a queen bed and that definitely was not a queen bed. Maybe a full. And our key stopped working after first day.
Business response:
It was our pleasure accommodating you at Extended Stay America. We are glad to know you liked our courteous associates and overall enjoyed your stay with us. However, we are sorry our room size was not to your expectations. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Room was a little dirty like microwave and there was left over things
Business response:
Thank you for choosing to stay with us. We're sorry for the cleanliness issues you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Good location is the main highpoint. For >100$ a night, it is aging, hard to look at some of the stains in bathtub or the dust on the lamp shades. The breakfast was More of grab and go station of granola bars and coffee ( not good). The staff were very pleasant and friendly.
Business response:
Thank you for being our guest. Although you liked our location and that you had an overall pleasant stay, we sincerely apologize that our facility fell short of your standards. Your feedback about the cleanliness and our breakfast offerings will help us improve our future guest experiences moving forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Front desk check in was smooth, room was comfortable, bed and pillows. However there was a distinct funky smell......not too strong, thankfully. Location was back off the highway and quiet. I liked the security of no outside door, and a key card for needed for every area.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The staff was very friendly and accommodating. The location was great
Business response:
Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We are also glad you liked our location. We hope you will stay with us again the next time you visit the city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 4.2 star rating with 1,473 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.