Extended Stay America - Asheville - Tunnel Rd.

Business response:

Bryan, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks for choosing us. We are sorry for the disturbance caused by the barking dogs in the night. We wish we had the opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

James, although you liked our ideal location, we are sorry for the issues you had and that our hotel was not to your expectations. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Lisa, thank yours for choosing our hotel. We are pleased to know you were impressed with our front desk associate and that you enjoyed our ideal location. However, we are sorry for the discomfort you has with the mattress and for the smoke odor you encountered. We wish we would have known about these issues as we would have resolved the problem by changing your room. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We are delighted to know you enjoyed your stay with us and were especially impressed by the service provided by our courteous associates. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thanks for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management