Extended Stay America - Asheville - Tunnel Rd.

Business response:

Thanks for your visit. We are happy to know your overall experience was good, but we are sorry for being unable to meet all of your expectations. We hope you give us another chance to provide you with a better impression of our hotel in the near future. Sincerely, Hotel Management 

Business response:

Andrew, thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management 

Business response:

Andrew, thank you for choosing Extended Stay America. We are glad to know you loved our well-equipped room and that you had a nice stay here. It was a pleasure accommodating you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

We are happy you chose Extended Stay America for your stay. It is a pleasure knowing you were benefited with our our pet-friendly facility and that everything we offer was perfect for your needs. Thank you for your feedback, and we look forward to having you and your furry friend as our guest again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the odor issue you experienced while you were here. Your feedback has been shared with our housekeeping team to be more diligent with their efforts. Thanks once more, and we hope to see you again soon so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We hope to see you again and have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for not meeting your expectations with our facilities and for the issue you had while here. We value your feedback as it will help us improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management