This profile has been claimed by the business owner or representative.
Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Evacuees from Irma We were there during our evacuation from Hurricane Irma. The staff was very kind. The rooms were great and the ability to have our dogs in our room was amazing.
Business response:
Thanks for including Extended Stay America in your travel plans. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We appreciate your business and hope you will visit again soon - and will bring your 'best friend', too! Sincerely, General Manager
Joyce, degrees and The entire Staff where awsome. HaVing left florida bc of irma here Was along of stress and anxeity.
Business response:
Aimee, thank you for staying at Extended Stay America. We were thrilled to read your comments about the great service you received from our staff, and how they exceeded your expectations. I will share your wonderful compliments with my entire team, especially Joyce. It was our pleasure to serve you and we hope to have you back with us again in future. Sincerely, General Manager
Close to downtown and good deal Hotel was great for a short weekend getaway and quick avg $7oneway ride with Lyft to the breweries downtown. Front desk people were nice. Bed was so-so, only 3 pillows but asked for an extra the 2nd night/ 1 case was stained upon arrival but got quickly was able to get a clean one. Rooms do come with a hairdryer if you ask the front desk. A/C worked well but did get a little muggy during the day. Overall room was clean and worked out well. Great location, and would stay here again for the pric... read more
Business response:
Thank you for staying with us. It’s a pleasure knowing you liked our location and our affordable rates. However, we are sorry we missed meeting some of your expectations and regret if any inconvenience caused. We look forward to welcoming you back soon at Extended Stay America. Sincerely, General Manager
Business response:
Keith, thank you for your 4-star rating. I am glad you had an overall great visit. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager
Business response:
Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Divneet, I am so pleased to read about your excellent stay at Extended Stay America. We are excited to know we exceeded all your expectations and you enjoyed being with us. We hope to see you again soon. Sincerely, General Manager
A wonderful welcome My granddaughter and I went to see the solar eclipse in Sylva, NC and this was the closest city. We had a great room-queen bed non-smoking on the ground floor. The manager on duty,John, went above and beyond in getting us checked in. I had driven from northern Virginia to Asheville thru ALL THE TRAFFIC to get there. John was kind enough to find a ready room for us earlier than the 3P.M. check in. The room was extremely clean, plentiful towels and a lovely kitchenette. John explained that the inn had the b... read more
Business response:
Lynn, thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went so well during your stay and that John made for a memorable experience. Please be assured I will share your praises with him. We appreciate your kind review and look forward to your next stay at Extended Stay America. Sincerely, General Manager
Loud music from party in parking lot. Had to listen to loud base for hours from party of about 15 people in the parking lot. I was on the third floor and had to turn on the tv in self defense. It was right outside the front entrance so staff had to know about it.
Business response:
Lyn, thank you for being our recent guest and for sharing your experience. We apologize for the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an inconvenience and hope you will give us a chance to serve you better in the future. Sincerely, General Manager
Business response:
Timothy, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 3.6 star rating with 2,099 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.