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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NO directions! on my confirmation, there was NOTHING about the physical address, or directions to the hotel. It said "Tunnel Rd." but that is a large commercial area. The hotel was uphill and invisible from Tunnel Rd.
Business response:
Erik, thank you for choosing to stay at Extended Stay America. We are glad to know you had a good time here and were satisfied with all the aspects we offer. We also appreciate your observation and have taken a note of the same. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
Close to downtown. Good parking, friendly staff. Would recommend to people on a budget.
Business response:
Thank you for sharing your experience at our hotel. We are glad to know you loved our convenient location and enjoyed the service provided by our courteous associates. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
Convenient location It is a great location because of the proximity to downtown. It is close to restaurants and shopping. The room could use a good vacuuming. The sheets should be replaced as it looked like they were used for ironing and had some burn marks on them. Some of the towels were looking a bit dingy. I did notice some mold around the shower faucet and knob. id stay again if they made those improvements.
Business response:
Thank you for being so specific in your evaluation of our hotel. It’s a pleasure knowing you loved our convenient location and enjoyed being with us. However, we are sorry for the cleanliness issues you encountered and have shared it with my housekeeping team to take corrective actions. I hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Michael, thank you for staying at Extended Stay America. We are glad to know you enjoyed everything that we have to offer. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, Hotel Management
Asheville is a beautiful fun place to visit. The hotel staff was helpful and as accommodating as possible. However our room was dirty and they handed us rags and sheets to clean ourselves! Would never stay again!
Business response:
Lisa, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Business response:
Johnnie, thank you for taking the time out of your busy schedule to post your complimentary rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management
Awesome! Wonderful hotel experience! Enjoyed it thoroughly!
Business response:
Lawrence, thank you for your fantastic review! We're pleased you stayed at Extended Stay America and even more pleased that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Very friendly front desk staff. Room was clean. Bed was comfortable. Could even crack the windows to get some fresh air! Only recommendation is to add hair conditioner for the shower. Otherwise very pleased.
Business response:
Michael, thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was comfortable and that you were impressed with our courteous associates. I have taken a note of your suggestion. We hope you will make plans to come and see us again soon. Sincerely, Hotel Management
OK for the price; "Free" WiFi isn't any good The hotel was ok, but I felt the front desk service was lacking. When I checked in, there was an older woman who was being really condescending to the younger woman, berating her in front of a line of guests and telling her she needed to slow her speech down. The younger woman's customer service was fine, and it was awkward to be chiding her in front of multiple people. If you are traveling for business and you need the internet, there is an upcharge of about $5 per day or $18 a ... read more
Business response:
Karina, thank you for staying with us. We are glad your overall visit was pleasant and that you liked your well-appointed room. That being said, we are sorry for not meeting some of your expectations and for the issues you experienced while here. Your concerns has been shared with our team to ensure a better experience moving forward. Your feedback is valuable as it will help us improve our service and facilities moving forward. We hope to have the opportunity to make it up to you on a future date. Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 3.6 star rating with 2,139 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.