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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest at Extended Stay America - Asheville - Tunnel Rd. We appreciate your kind rating and hope we will continue to be your hotel of choice when your plans bring you back to our area. Sincerely, General Manager
I will book again It was great! I stayed for 2 nights and it was quiet yet around everything and minutes from downtown.
Business response:
Leslie, it was our pleasure having you as our guest at Extended Stay America - Asheville - Tunnel Rd. We are delighted to know you loved our convenient location which made your stay enjoyable. We look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Thank you for your review. Our goal is to maintain the highest standards, and we are sorry for falling short of those. Please give us another opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Pleasant surprise Had a room booked at another hotel in the area, and had a big problem. Booked this room on very short notice, and very little research. We arrived to be greeted by a very friendly and helpful desk clerk, John. The room was large and clean. there was a kitchen area we didn't need or use, but would have been handy for a longer stay. The area was quiet and had a restaurant within walking distance. I would definitely consider staying here if we ever make it back to the area.
Business response:
Christopher, thank you for choosing Extended Stay America - Asheville - Tunnel Rd. We are delighted you loved your comfortable room and the service provided by John. I will be sure to share your compliments with him. We look forward to welcoming you back again soon. Sincerely, General Manager
There was no conditioner or hair dryer The staff was excellent and Location great. But the beds weren't queen size and the internet was quite slow. I wish the breakfast had fruit and juice.
Business response:
Thank you for your candid evaluation. We are glad to read you liked our outstanding service and location. We appreciate your observation and have taken a note of it. We hope that you will stay with us again, and we will do our best to provide you with a better visit. Sincerely, General Manager
Would recommend Small but friendly welcoming staff!
Business response:
Shanna, thank you for taking the time to share your kind review of Extended Stay America - Asheville - Tunnel Rd. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We appreciate your recommendation and look forward to your return visit soon. Sincerely, General Manager
King no Very nice, just wish for a King bed
Business response:
Blaine, thank you for being our guest! Every team member here at Extended Stay America - Asheville - Tunnel Rd. works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit us again the next time you are in the area. Sincerely, General Manager
Business response:
Thank you for taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Convenient location, but know before you go. The hotel was convenient for our needs: downtown/River District/national forests and the room condition was fair. We liked having the full-size refrigerator and microwave in the room but we didn't read the hotel details thoroughly and did not realize the rooms weren't cleaned or restocked on a daily basis. We used all our towels the first night and had to go to the front desk to get additional towels for the remainder of our stay. That in and of itself isn't a big issue, but it to... read more
Business response:
We are delighted you liked some aspects of the hotel and that overall you had a wonderful stay. With that said, we are sorry for the inconvenience you experienced due to our hotel policy. Thank you for posting your experience. Come back soon - we appreciate your business! Sincerely, General Manager
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 3.6 star rating with 2,099 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.