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Extended Stay America - Asheville - Tunnel Rd.
- Hotels
- Asheville, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6 Kenilworth Knoll, Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Loud music from party in parking lot. Had to listen to loud base for hours from party of about 15 people in the parking lot. I was on the third floor and had to turn on the tv in self defense. It was right outside the front entrance so staff had to know about it.
Business response:
Lyn, thank you for being our recent guest and for sharing your experience. We apologize for the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an inconvenience and hope you will give us a chance to serve you better in the future. Sincerely, General Manager
Business response:
Timothy, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
Business response:
We appreciate you sharing your kind rating of Extended Stay America - Asheville - Tunnel Rd. It was a pleasure having you as our guest, and we hope to see you again on your next visit to our area. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Asheville - Tunnel Rd. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Very good place to stay during the week. Clean. Too expensive on the weekend (all hotels in Asheville raise rates extremely on weekends)
Business response:
Karl, thank you for making Extended Stay America - Asheville - Tunnel Rd. a part of your travel plans. We are delighted to read you had a comfortable stay and liked our clean facilities. Thanks for all of your great feedback, and we look forward to your next stay! Sincerely, General Manager
Business response:
Many thanks for taking the time to post your generous ratings online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Asheville - Tunnel Rd. Sincerely, General Manager
Nice stay during our night visit My family and I stayed here overnight during a long road trip. The front service was great. The room was spacious and had a kitchen area. The convenience to downtown Asheville is ideal and especially for the price. The hotel is located in the same parking lot as the O'Charleys. The hotel is a 3 star but I would stay again.
Business response:
It was a pleasure to have you as our guest at Extended Stay America - Asheville - Tunnel Rd. We are delighted to read you liked the spaciousness of your room and that our location was perfect for your needs. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager
Nice, but overpriced Stayed here while visiting Asheville. Comfortable room and quiet location. Very nice laundry facilities.
Business response:
Linda, thank you for choosing Extended Stay America - Asheville - Tunnel Rd. We are glad to know you liked our hospitality. We also appreciate your feedback about our price. With our home-like living facilities, we hope you will agree our hotel is a great value relative to many other hotels. Thanks again, and we hope you will give us the opportunity to host you on your next visit to our area. Sincerely, General Manager
Mediocre at best Trash wasn't emptied, there was a wine bottle by the bed, and drops of wine on the bed. John at the front desk was nice but overall the hotel wasn't that great.
Business response:
Thank you for staying with us. We are pleased you enjoyed being with us and loved the service provided by John. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience caused. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Asheville - Tunnel Rd.
How is Extended Stay America - Asheville - Tunnel Rd. rated?
Extended Stay America - Asheville - Tunnel Rd. has a 4.2 star rating with 1,411 reviews.
When is Extended Stay America - Asheville - Tunnel Rd. open?
Extended Stay America - Asheville - Tunnel Rd. is open now. It will close tomorrow at 12:00 a.m.