Extended Stay America - Asheville - Tunnel Rd.

Business response:

Wow - thanks for the five-star review of Extended Stay America. We are thrilled to see you had fantastic stay and that you enjoyed everything we offer. On behalf of everyone here, we invite you to visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for being a guest at our hotel. It’s good to know you had a pleasant visit and were impressed with the comfort of your room. Please know, kitchenware for your suite is available and kept at the front desk to ensure cleanliness. We do not have ice machines on our property, as we have fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management 

Business response:

Many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Michelle, thanks for the four-star rating. It's nice to know you had an enjoyable time at Extended Stay America. We hope to see you soon. Sincerely, Hotel Management 

Business response:

Deborah, thank you for taking the time to write a review about your stay. Our main priority is to provide a comfortable stay for our guests, so we apologize that you were not completely satisfied with our beds. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We appreciate your business and sincerely apologize that we failed to provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us ano... read more

Business response:

Thank you for being our guest. We are happy to know you liked the comfort of your room and had a good time here. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, Hotel Management